The Senior Director, Strategic Vendor Management is responsible for overseeing strategic partnerships between Optum Insight and Suppliers of "People, Process, and Technology" services including, but not limited to, business process outsourcing (BPO), domestic contract labor and third-party technology services and applications. The Senior Director is responsible for developing and implementing a strategy for the use of and integration of third-party services and technology into the Optum Insight operating model, with the support of key stakeholders including Operations, Transformation, Procurement, IT, Finance and People & Talent.

VP, Vendor Management Office & Operational Excellence is accountable for transforming core functions, including Procurement, Finance & Accounting Services, Customer Service, Technical & Device Support, Quality Management, Vendor Management Office, and Robotic Process Automation.Essential Duties and Responsibilities:• Creates the vision, strategy and culture of the Global Business Services.• Ensures optimal performance through the design and execution of each function’s responsibilities.• Ensure proper establishment and execution of Relationship, Contract, Performance and Financial Management disciplines.• Drives change to support the strategic direction of services with respect to the commercial, sourcing, and compliance requirements.• Stay apprised of Global Sourcing, Robotic Process Automation, and Lean landscapes to guide future strategic decisions and direction.• Ensures effective partnership with the commercial organizations, providing outstanding service & support.• Leads the assessment and implementation of best practices, policies and utilization of systems capabilities.• Ensure development of metrics and KPI’s, monitor performance & publish dashboards.• Manages and directs external service delivery partners to meet and exceed internal and external customer expectations.• Administer and maintain inventory of vendor contracts, Service Level Agreements, Change Orders, etc.

Senior Director, Vendor Management has direct accountability for the relationship with and service delivery from BPO Service Providers. The Vendor Management Leader establishes the Vendor Management Office (VMO), develops and advances the Vendor Management (VM) program, processes and relationship in support of key business objectives. The objective of this role is to oversee and to execute Financial, Performance, Contract, and Governance Management to ensure that Medtronic realizes the full benefits of strategic BPO relationships. This role includes the responsibility to improve the overall relationship and vendor management, establishes a mature VM program, leverages the relationships as a strategic advantage, improves service levels, manages vendor performance, mitigates Vendor risks, and realizes qualitative and quantitative cost savings. This role partners with all Business Units, Functions, and Regions of Medtronic.Senior Director, Vendor Management has ultimate accountability for all aspects of strategic Vendor relationship, including; - Ensure proper establishment and execution of Governance, Contract, Performance and Financial Management disciplines. - Counsel and advise colleagues on all aspects of the Vendor contract and relationship.- Ensure achievement of robust set of metrics.- Stay apprised of global sourcing landscape to guide future sourcing strategic decisions.

Associate Director, Vendor Governance plays a diverse role to manage the Global Finance outsourcing initiative. He/She is the main point-of-contact for all matters related to the initiative and primarily responsible for the overall performance, operations management, and financial oversight & administration. Moreover, on a global basis, he/she provides ancillary support with its Finance & Accounting expertise to the Governance team in regards to solution development & execution, transition & transformation management, performance issue resolution, and financial controls (include partnering with the Audit, Risk & Controls processes).Primary responsibilities include;- Performance & Operational Management, including overall process ownership, issue resolution management, service performance management, and performance reporting.- Financial Compliance, Oversight & Administration, such as financial compliance, invoice verification and payments management, service cost allocation management, pricing mechanism development, business case and other financial modeling.- Solution development & execution, such as creating and implementing tools and templates to define the solution, ensuring consistent processes across all territories and minimizing random localized solutions, and bringing forward best practice solutions. - Transition Management, including support in ensuring that the wider business realize the 'value' and understand the new operating model. Review, summarize, and recommend approval of the Service Provider transition plan. Document existing operating procedures and related workflows. Review and/or develop the future operating protocols, procedures, and interfaces required to implement the outsourcing initiative. Create, review, modify, approve, and retain change control documents.

Senior Vendor Account Manager leverages proven global outsourcing experience, thought leadership, strategic thinking, solid organizational, communication, negotiation skills, and relationship building skills to support our internal partners. Primary responsibilities include;- Partners with internal & external partners to drive results that support the business objectives including customer satisfaction, cost efficiency, metrics management, and consistent service delivery.

Senior Service Delivery Manager is responsible for the overall business results for technical support delivered through outsource Vendors via phone, email, and chat. The core business results driven by the SDM are customer satisfaction and cost. Primary responsibilities include;- Acts as a key point of contact to the Business Units to receive requirements and communicate business status.- Interfaces with and influences all mid-to-senior level management members internally and externally by displaying proven business analysis and project management skills and the ability to build successful positive partnerships. - Manages Vendor performance improvements, build structured business plans, and action plans to drive quality and operational excellence.

Partner Technical Lead (PTL) is responsible for the overall technical competence of the outsource Vendors. Primary responsibilities include;- Ensures that outsource Vendors possess the technical knowledge, the proper incident handling procedures and policies to achieve the highest customer satisfaction.- Develops, updates, and delivers product training. - Collaborates closely with the Product Group to ensure that product bugs & fixes are identified and addressed immediately. - Participates in a global technical community where knowledge and best practices are shared. - Acts as a technical subject-matter-expert in new product and program launches.