Provide technical assistance to resolve complex issues.

Installing and configuring computer hardware, software, systems, networks, printers and scanners.Updating computer software, as well as upgrading hardware and systems.Monitoring and maintaining computer systems and networks.Responding in a timely manner to service issues and requests.Providing technical support across the company (this may be in person or over the phone).Resolving logged errors in a timely manner.Setting up accounts for new users.Repairing and replacing equipment as necessary.Maintain documentation for all cases including queries, process steps, and resolutions.

Assisting in the development, execution and organization of technology-based business solutions.Coding, evaluating and executing configuration changes under supervision.Helping out in the design of software applications.Supporting the technical design process by participating in the analysis of technical application requirements.Participating in the implementation and documentation of tests.Executing conversion plans and documenting possible improvements.Detecting disruptions in the design processes.