Chimwemwe Mhango Email and Phone Number

Receptionist at Sunbird Capital HotelLilongwe, Malawi | June 2023- December 2023* Greeted customers with exceptional service and a warm welcome, resulting in a 15% increase in positive feedback.* Processed an average of 20 bookings and cancellations daily with a 95% accuracy rate, resulting in a 10% increase in customer retention.* Handled customer queries and complaints efficiently, often turning negative situations into positive customer experiences.Receptionist (Administrative Assistant) at Simama General DealersLilongwe, Malawi | Apr 2021- February 2023* Processed customer inquiries and complaints efficiently, resulting in a 95% customer satisfaction rating in monthly surveys.* Greeted 10-15 visitors daily with warm hospitality and professional demeanor, contributing to the positive image of the company.* Ensured the reception area was consistently tidy and safe by performing regular safety checks.* customers with exceptional service and a warm welcome, resulting in a 15% increase in positive feedback.* Processed an average of 20 bookings and cancellations daily with a 95% accuracy rate, resulting in a 10% increase in customer retention.* Handled customer queries and complaints efficiently, often turning negative situations into positive customer experiences.Skills*Technical**- Front Office Management- Cashiering and Financial Management- Inventory Management- Point of Sale Systems- Microsoft Office (Word, Excel, Outlook)*Behavioral*- Teamwork- Communication (Written and Verbal)- Customer Service- Interpersonal Relations- Leadership- Time Management- Problem Solving*Soft Skills* .Communication and interpersonal skills .Adaptability and flexibility .Leadership and teamwork .Time management and organization .Emotional intelligence and empathy .Problem-solving and critical thinking .Creativity and innovation .Confidence and initiative .Conflict resolution