- Responsible for overall operations of the Customer Services Department including research, proposal and execution of alternative support options for the Customers.- Drives customer satisfaction through the on time delivery of serviceable equipment.-Ensures information communicated to Customers is professional, timely, accurate and thorough.- Responsible for fostering an environment that promotes growth of strategic customer accounts and future business.- Act as a pillar, an essential foundation of the MOC team through training, coaching and mentoring of newer team member. Leverage your experience and share it. Foster professional communication between team members related to share “best practices” with objective to take the CSR Team to the next level and become Best In Class in the industry.- Works in conjunction with Thales account management team to ensure performance commitment and expectations are well understood to ensure customer satisfaction.- Works with Thales account management teams on pricing policy. Analyzes customer and product margins in coordination with the Repair Service Line Manager and IE teams. Responsible for making necessary recommendations and adjustments in pricing procedures to insure profitability and operational efficiencies of the Customer Service team.- Insures all company obligations concerning customer contracts and programs are executed accurately in respect to the department domain.- Responsible for the accurate management of the SAP database for matters under the control of the Customer Service teams.- Performs root cause analysis on repairs shipped outside of company performance commitments as required.- Monitors customer spare level and takes necessary action to ensure customer satisfaction and product availability and works with appropriate LSM and Supply Chain contacts to identify potential adjustments to inventory.- Escalates appropriate issues to Management and members of the Account Management teams as required.

- Responsible for forecasting, purchasing and negotiating price for raw materials (Aluminum, Steel, Titanium, Plastics).- Vendor Manager on selecting Raw Materials, Heat Treatment, Coating, Machine, Forging and Casting vendors/suppliers.- Responsible for Inventory Management (Raw Materials and Hardware).- Fluent using JobBoss.- Assists in Logistics administration – Setting up international shipments (SLI, Packing Slip, Commercial Invoice)- Reorganized and Implemented controls in Hardware Inventory.- Maintaining the Approved Supplier List.- Program Manager- Assist in scheduling of manufacturing jobs - Continuous Improvement - Creating KPI's. Coordinating meetings to review and improve processes. Benchmarking process tasks to improve or change.

- Responsible for overall operations of the Customer Services Department including research, proposal and execution of alternative support options for the Customers.- Drives customer satisfaction through the on time delivery of serviceable equipment.-Ensures information communicated to Customers is professional, timely, accurate and thorough.- Responsible for fostering an environment that promotes growth of strategic customer accounts and future business.- Act as a pillar, an essential foundation of the MOC team through training, coaching and mentoring of newer team member. Leverage your experience and share it. Foster professional communication between team members related to share “best practices” with objective to take the CSR Team to the next level and become Best In Class in the industry.- Works in conjunction with Thales account management team to ensure performance commitment and expectations are well understood to ensure customer satisfaction.- Works with Thales account management teams on pricing policy. Analyzes customer and product margins in coordination with the Repair Service Line Manager and IE teams. Responsible for making necessary recommendations and adjustments in pricing procedures to insure profitability and operational efficiencies of the Customer Service team.- Insures all company obligations concerning customer contracts and programs are executed accurately in respect to the department domain.- Responsible for the accurate management of the SAP database for matters under the control of the Customer Service teams.- Performs root cause analysis on repairs shipped outside of company performance commitments as required.- Monitors customer spare level and takes necessary action to ensure customer satisfaction and product availability and works with appropriate LSM and Supply Chain contacts to identify potential adjustments to inventory.- Escalates appropriate issues to Management and members of the Account Management teams as required.

Logistics specialist responsible for coordinating the entire repair process; responsible for: initial order creation, tracking exchanges throughout the repair progression, invoices and billing, and resolving or troubleshooting any discrepancies or problems with vendor or client. Worked with customers, vendors,and internal departments to ensure that all repairs were completed in a timely manor, satisfied customers,and adhered to all industry standards and regulations. Negotiated pricing and turn around time with bothvendors and customers. Other responsibilities include: developing and maintaining good relationshipswith customers, quality control throughout repair process, and maintaining an approved vendor list.• Operated department to ensure facility is export compliant.• Conducted staff training; responsible for training new staff and developing current staff’s skills.• Experienced with oracle computer system.