Chin Han Loo Email & Phone Number

Penang, Malaysia

Coach, mentor and manage an application support team of more than 10 engineers who provide round the clock (24x7) critical Level 2 applications support across regions and globally from the US, Europe and Asia. The team administered all application issues which range from Oracle ERP, Sale & Marketing, Collaboration Tools and based on ITIL Processes and best.

Penang

• 2013 - 2015: IT Infrastructure Manager
• Managing, mentoring and coaching global staff to provide 24x7 critical manufacturing support for infrastructures and applications from Malaysia, China, Vietnam, Costa Rica and US.
• Lead a cross functional team to conduct in-depth technical analysis of all systems, including single point of failure analysis, architecture, disaster recovery and business continuity.
• Collaborated on numerous management committees including Operation and Security Team, Data Center Team, Manufacturing Team, etc to deliver company business results.
• Restructured and optimized shift operation support and achieved 50% efficiency gain with zero impact to shift performance and customer SLA.2010 - 2012: IT Change Manager
• Leading the effort to improve Change Management process efficiency and effectiveness, including standardization, enhancements, automated tool implementation.

Penang, Malaysia

• 2005 - 2010: IT System Analyst
• Experienced in implementation, administration and support of NetApp, UNIX, Linux, Suse and Solaris OS which includes systems and hardware maintenance, storage management and configuration.
• Knowledgeable in deploy and support of Windows Server and SAN storage which includes systems/OS setup, capacity and configuration management, monitoring and troubleshooting.
• Received “Divisional Recognition Award” for successfully beta Key Provisioning automation capability for Penang and Kulim. Traveled to Chengdu Site to train and deliver the capability.

Penang, Malaysia

• 2001 - 2004: Technical Support Engineer II
• Manage technical projects; liaise with different department to get the project facilitated and closed on time and successful.
• Chairing and conducting a weekly close loop corrective action (CLCA) meeting to review and improve in internal and external processes.
• Accountable for maintaining company budget by reducing operation cost, identifying process gap and initiating improvement plan.
• Mentoring, training and supervising new employees and advice on areas of improvement.
• Work closely with inter program department to drive process improvement and internal application enhancement for new program implementation.

Itil Master, Osa, Rcv, Soa, Ppo, Malc

Master'S Degree, Information Technology

University Science Malaysia