China Ross Email & Phone Number

Folsom, California, United States

- Oversaw ordering of an average of $10,000 worth of produce, budgeting appropriately for various holidays and events, maximizing potential sales- Educated new hires on proper procedures and safety measures, ensuring efficient workflow- Provided prompt and cordial customer service across multiple departments, resulting in satisfied and returning customers

- Established communication with partnership team in order to meet prizing and giveaway deliverables for 7+ sponsors- Oversaw posts, copy, and interactions across all platforms of GG social media (Twitter, Instagram, Facebook, etc.)- Trained new cohorts of 7-8 interns annually, educating on posting cadence, scheduling, and copywriting- Spearheaded marketing for the Summer Splash 3 event, garnering 150,000+ impressions across 50 posts, carrying out deliverables from partners such as ASUS, HyperX, and Red Bull, and ensuring a consistent brand voice

Santa Barbara, California, United States

- Orchestrated tryouts for upcoming teams, as well as community competitive 10-mans to foster a serious environment for prospective players to practice in- Arranged 60+ weekly scrimmages with other universities, including UCI, UCR, and CSUNCorresponded with team captains to determine effective tournament participation based on rulesets, prize pool, structure, and scheduling, partaking in events such as Pacific Esports League, TSMU Open, and Nerd Street Champs- Centralized procedures, performance history, and logs of team information to streamline processes for successors

- Edited and formatted 50+ articles and strategy guides for publication using multiple applications- Onboarded new content creators for both written and video content through scouting online and at events- Represented the organization across the country as a sponsored player at events and tournaments

- Coordinated teams of graphic designers, copywriters, and content creators to unify departments in order to create social posts for various platforms- Created schedules and timelines for various aspects of social posts across Twitter, Instagram, YouTube, and Facebook- Surveyed and analyzed socials to ensure optimization of posts and impressions

Santa Barbara, California, United States

- Directed a team of 5-7 employees, delegating and organizing responsibilities in order to keep the dish room running efficiently- Communicated with managers and employees to maintain smooth operations and adhere to schedule- Familiarized 20+ new hires with the work environment and responsibilities

- Onboarded three major clients to the platform (Arcane Lab, Ultimate Spice Gaming, and Savages TCG) after initial demos- Helped with initial database setup of 7000+ unique SKUs- Conducted user surveys that resulted in requested updates maintaining user satisfaction- Caught and reported tens of bugs during closed beta test