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• Drives repeat business by providing excellent customer service, accurate and thorough quoting, sourcing, and project ownership• Partners with merchants and a variety of cross-functional partners to assist with quoting, pricing, availability, and issue resolution for high volume/complex project needs• Able to assist the internal and external customer through the customer journey by taking care of issue resolution, after-sale follow up, invoice transmittal, and quote requests via CRM, OrderUp, and various other systems simultaneously

• Work with company system LiveEngage as live support to address and respond to customer issues and requests• Manage/Multitasked chat flow with up to three consecutive chats in queue• Researched and de-escalated customer issues, and rapidly resolved client conflicts to prevent loss of business and satisfy customers• Navigated through several different systems simultaneously to provide accurate information in regard to customer’s orders and processes at THD

• Averaged more than $5,000 in sales per hour• Earning $14.5 million as an associate in less than 2 years• Recognized as a leader amongst my peers and put in a long-term special project • Looked at as a SME and helped to train new hires