Chinedu A Ezetah Email and Phone Number

• Perform automated escalations and business processes using workflow rules, Process builder and Flows.• Successfully optimize integrations by 30% through administering and monitoring integrated apps designed for distribution of leads and tasks in Salesforce.• Handle corporate email onboarding/exit, telephony software functions & all SFDC administration or app builder functionalities including security settings, App customizations, reports and dashboards, User management and other routine tasks for up to 100+ users.

• Managed Users maintained security & access settings and created & maintained custom Objects and fields.• Identified and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience, while also Identifying unused or underutilized platform features• Communicated with stakeholders to ensure Salesforce CRM is enabling their success from requirements provided.• Modified and scaled existing processes to support more users and new business requirements for up to 500+ users.

• Produced daily & weekly reports for review by Customer service Manager.• Processed over 210 support requests weekly for technical assistance on wide range of issues related to Orbit ticket systems and coach USA website using Zoho CRM.• Assisted Operation managers with live issues through real-time monitoring of buses as well as provided customer with updated details regarding their service using TDS Saucon.

• Designed and built multiple Standardized Reports and Dashboards for company-wide uniformity of data and business overall performance. • Utilized Salesforce tools such as Dataloader, WorkBench, google sheets and more for large sets of data (+50k records).• Handled all aspects of User and License management which includes access to installed packages in SFDC, new user setup or deactivations, profiles, roles, permission sets and so on.• Managed data to improve Salesforce data quality, implementing rules and automation as needed. • Proactively maintained various systems including Security Reviews, Release Updates, Health Check, and Optimize User support tickets.