- Liaised with Nigerian participants to ensure effective communication and engagement. - Managed schedules and logistics for participants attending events. - Organized virtual meetings using Zoom and Google Meet, ensuring all technical aspects were in place. - Arranged onsite meetings, coordinating venue logistics and participant attendance. - Scheduled weekly coaching sessions using Calendly, optimizing time management for participants and executives. - Maintained a calendar of all coaching sessions and sent reminders to participants. - Transcribed meetings using Otter, providing accurate records for reference and follow-up actions. - Reminded the executive of upcoming meetings, appointments, and deadlines to ensure timely attendance and preparation. - Assisted with personal shopping, ensuring all executive needs were met efficiently. - Managed operational tasks related to events and workshops. - Contacted vendors and mentors during the demo day session to facilitate successful presentations and networking. - Coordinated logistics for vendor participation, ensuring all requirements were met. - Organized workshops held in Nigeria, managing logistics, scheduling, and participant engagement. - Arranged refreshments and liaised with catering vendors to enhance the attendee experience. - Followed up with participant entrepreneurs, providing guidance and support throughout their development journey. - Offered troubleshooting and technical assistance to ensure smooth operations during events. - Managed community engagement through WhatsApp and phone calls, fostering a supportive network for participants. - Facilitated communication and collaboration among participants, encouraging knowledge sharing and networking.

• Liaised with Business Owners: Collaborated with subscriber business owners to identify and achieve their goals, providing tailored solutions in graphic design, website development, and other essential startup needs.• Talent Recruitment & Project Management: Recruited and managed a diverse talent pool, effectively matching business owners with skilled professionals to fulfill specific project requirements. Oversaw project timelines and deliverables using Asana, ensuring efficient workflow and high-quality outcomes.• Effective Communication & Coordination: Organized and facilitated meetings via Zoom, WhatsApp, and Google Meet, streamlining communication and enhancing collaboration among teams and clients.• Appointment Scheduling: Utilized Calendly to efficiently schedule appointments, ensuring optimal time management for both clients and team members.• Community Management: Created and managed engaging events on WhatsApp, fostering a strong community among subscriber members and enhancing user experience.• Customer Support Excellence: Delivered exceptional customer support through various channels, including social media, phone and email, ensuring timely resolutions and high client satisfaction.• Strategic Growth Initiatives: Developed and implemented strategic plans that successfully increased subscriber membership by 30% and boosted company revenue by 20%.• Profile Setup & Reputation Management: Established company profiles on multiple platforms, including Trustpilot, to gather and showcase reviews from satisfied clients, enhancing the company’s credibility.• Staff Training & Development: Led the recruitment and training of new staff, promoting a culture of continuous improvement and skill development within the team.• Business Strategy & Leadership: Contributed to business strategy discussions, providing insights and recommendations to drive growth and operational efficiency.

• Intern Coordination: Successfully coordinated and established a WhatsApp group for all graduate interns, facilitating effective communication and collaboration among the team.• Scheduling and Attendance Management: Organized weekly coaching sessions using Calendly, ensuring all interns are aware of their schedules. Managed attendance records through Microsoft Excel, contributing to accurate reporting and evaluation.• Performance Tracking: Collated and calculated interns' scores, providing insightful analysis to support their development and progress within the program.• Event Planning and Coordination: Planned and coordinated office events and meal arrangements, ensuring smooth execution and a positive experience for attendees.• Vendor Collaboration: Collaborated with vendors to ensure timely availability of office supplies and resources, maintaining an efficient work environment.• Facilitator Support: Provided assistance to real estate professionals and facilitators, ensuring they felt comfortable and prepared before engaging with interns.• Research and Reminders: Conducted online research to support executive initiatives and reminded the Director of appointments and meetings, enhancing organizational efficiency.• Meeting Support: Assisted in transcribing meetings and summarizing action points, ensuring follow-ups on critical tasks and objectives.• Field Trip Coordination: Oversaw and coordinated interns during field trips and real estate functions, enriching their learning experience through hands-on exposure to the industry.

• Intern Coordination: Successfully coordinated and established a WhatsApp group for all graduate interns, facilitating effective communication and collaboration among the team.• Scheduling and Attendance Management: Organized weekly coaching sessions using Calendly, ensuring all interns are aware of their schedules. Managed attendance records through Microsoft Excel, contributing to accurate reporting and evaluation.• Performance Tracking: Collated and calculated interns' scores, providing insightful analysis to support their development and progress within the program.• Event Planning and Coordination: Planned and coordinated office events and meal arrangements, ensuring smooth execution and a positive experience for attendees.• Vendor Collaboration: Collaborated with vendors to ensure timely availability of office supplies and resources, maintaining an efficient work environment.• Facilitator Support: Provided assistance to real estate professionals and facilitators, ensuring they felt comfortable and prepared before engaging with interns.• Research and Reminders: Conducted online research to support executive initiatives and reminded the Director of appointments and meetings, enhancing organizational efficiency.• Meeting Support: Assisted in transcribing meetings and summarizing action points, ensuring follow-ups on critical tasks and objectives.• Field Trip Coordination: Oversaw and coordinated interns during field trips and real estate functions, enriching their learning experience through hands-on exposure to the industry.

• VIP Client Management: Cultivated and maintained relationships with VIP clients, providing tailored fashion consulting and styling services to enhance their luxury shoe experience.• Sales and Support Leadership: Advanced from Sales Executive to Customer Relations Manager, demonstrating exceptional skills in customer support through multiple channels, including phone, social media, live chat, and WhatsApp.• Website Management: Edited product descriptions and implemented SEO tags on the company website to optimize online visibility and enhance customer engagement.• Client Fittings and Custom Services: Organized and conducted personalized fittings, ensuring that client needs were met and exceeded during every interaction.• Proactive Communication: Regularly followed up with clients to resolve any technical issues, ensuring a seamless shopping experience and fostering customer satisfaction.• Email Marketing & Newsletters: Created and distributed engaging email campaigns and newsletters multiple times a week, driving customer engagement and retention.• Procurement and Vendor Liaison: Managed procurement processes and liaised with vendors to ensure timely sourcing of high-quality materials, while also overseeing tax payments and documentation for the company.• Training and Onboarding: Recruited, trained, and on boarded junior customer representatives, promoting a culture of excellence and enhancing team capabilities.• Brand Representation: Represented the company at functions and networking events, establishing valuable connections and partnerships, including collaborations with celebrities and influencers.• Strategic Planning & Implementation: Collaborated with management to develop and implement company policies, contributing to overall business growth and customer satisfaction.

• Procurement Management: Sourced and procured high-quality materials for the production of clothing and turbans, ensuring optimal quality and cost-effectiveness in line with brand standards.• Customer Support Excellence: Provided exceptional customer support both in-store and through messaging platforms like social media and WhatsApp, effectively addressing inquiries and resolving issues to enhance customer satisfaction.• Sales Communication: Conducted inbound and outbound calls, fostering strong relationships with clients and offering personalized styling advice and support.• In-Store Styling & Customization: Engaged with customers to provide in-store styling consultations, embellishing custom pieces to meet individual client preferences and elevate their fashion experience.• Fashion Consulting: Offered expert fashion styling and consulting services, helping clients select outfits and accessories that reflect their personal style and enhance their wardrobe.• Exhibition Participation: Represented the brand at exhibitions, showcasing products and engaging potential clients to expand brand awareness and drive sales.• Merchandising Strategies: Implemented effective in-store and online merchandising strategies to enhance product visibility and encourage sales, ensuring a cohesive brand presentation across all platforms.• Sales and Upselling: Leveraged strong communication and negotiation skills to drive sales and promote cross-selling opportunities, maximizing customer value and satisfaction.

• Sales and Fashion Consulting: Provided expert fashion consulting and styling services, guiding customers in selecting the perfect footwear to complement their outfits and enhance their personal style.• Customer Support Excellence: Delivered virtual customer support through multiple channels, including phone, social media, live chat, and WhatsApp, ensuring timely resolutions to inquiries and technical issues.• Technical Issue Resolution: Handled and resolved technical issues related to e-commerce, following up with customers to ensure their concerns were addressed effectively.• Feedback and Complaint Management: Monitored customer complaints and collected feedback, implementing strategies to improve service and handling refunds as necessary to maintain customer satisfaction.• Order Management: Generated invoices and performed back-end editing using WooCommerce, ensuring accurate order processing and inventory management.• Social Media Management: Managed social media accounts, creating engaging content to promote products and enhance brand visibility.• Custom Client Services: Organized fittings and provided personalized services to clients, ensuring a tailored shopping experience that met their unique needs.• Appointment Scheduling: Efficiently scheduled appointments with clients, optimizing time management and enhancing service delivery.• Inbound and Outbound Communication: Conducted inbound and outbound calls to follow up on customer inquiries and drive sales, fostering strong relationships with clientele.• Team Collaboration: Collaborated with team members to develop strategic plans for sales promotions and product marketing, contributing to overall business growth.