Chinenye Rajafa Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

Completed a 2-week Client Service Training.Designing, Maintaining and Troubleshooting Call Scripts to ensure Agents and Clients are setup for Success.Connection Specialist responsible for integrating Scripts with the client’s CRM tools.Porting Specialist: responsible for the overall service delivery of voice and number porting to customers (new and existing) from the time the order is received to order completion.Interactive Voice Response (IVR) Specialist responsible for planning, designing, and modifying IVR-enabled telecommunications systems to meet the needs of clients.Critical Thinking and Collaborating with Team to deliver quality client experience.Organize and Accurately Document all Interactions and Activities on Client Accounts.Multi-tasking, Analyzing and Prioritizing Client’s Projects in a fast paced environment. Committed to consistently deliver happiness to our clients. Being discreet with company and client’s information.

Lagos, Nigeria

Responsible for working with other Consultants to help organizations solve management problems, create value, maximize growth and improve business performance.Facilitate Training & Workshops uniquely designed to transform teams to high performers & leaders.

Lagos, Nigeria

Created The Sales Revenue Accelerator, a unique framework for transforming low performing sales people to high-performers.Set milestones to improve performance and lead growth for clients. Facilitated and Coordinated several Sales and Marketing Workshops for client’s team.Partnered with other consultants to provide industry niche solutions.Facilitated Virtual training and workshops for sales professionals, including the Pharma Sales Summit for African sales professionals.

Lagos, Nigeria

To offer excellent pharmaceutical care to patients and their care giver.Counselling of Patients.Adverse Drug Reaction Reporting.Providing adequate Drug Information to patients and other healthcare providers. Responsible for overall management of HIV Program commodities (ARV drugs and OI drugs).Responsible for proper recording and transmission of relevant forms used at the facility.Responsible for proper dispensing of OI and ARV drugs.Aggregate all consumption data from necessary tools and send to the central warehouse.Ensure timely updates of all forms and reporting/requisition for ARV and OI drugs.Monitor the management of ARV and OI drugs in the store.Receive and Issue all program commodities.Update and maintain Inventory Control Cards every time a transaction occurs.Conduct visual inspection and periodic physical inventory.Receive and process bi-monthly reports, and assist with data management (manual and electronic).Facilitate Clinical Presentations and training on Logistics Management of HIV commodities.

Lagos, Nigeria

I was responsible for achieving the financial and market share of maternal and child health products at Tyonex Healthcare. I initiated programs, one of which is the Diarr-Stop Campaign, aimed at promoting our ORS/Zinc tablets to mothers and patent medicine dealers. It was also my responsibility to provide support to the sales team through presentations made to customers and opportunities for partnerships with institutions. I saw myself as a solution provider to sales and marketing problems; I followed through to ensure that my recommendations were properly implemented and desired results achieved.

To develop and implement initiatives aimed at sales of assigned Pfizer Brands in both traditional and non-traditional channels to sustain growth of Pfizer business in a specific region. Sales Management, Key account and Customer Relationship management.

Developing a business plan, Setting Strategic business objectives for Specialized audience, Proper Targeting and Aligning of customers, Building a network of Satisfied customers, Create opportunities to introduce new product to Specialized HCPs and Lay audience, Executing effecting meetings (events) with healthcare professionals and lay audience, Proper management of time and other resources, Report timely feedback on competitor’s activities and other responsibilities as assigned by my manager

Master Of Business Administration (M.B.A.), Marketing

Bachelor Of Pharmacy (B.Pharm.), Pharmacy

Activities and Societies: Pharmaceutical Association of Nigerian Students

Business Administration And Management, General