Ching-I Yang (Winnie) Email & Phone Number

Taiwan

Taiwan

新加坡

- Provided high-level and detailed services with situational awareness while engaging with customers.- Observed actively customer needs and offered help / service before being asked and received 95% satisfaction of the “Voice of Customers” report. (Average is 92%)- Dealt with customers’ complaints with a genuine attitude and offered feasible solutions on the spot, which successfully changed their minds and received compliments.

Taiwan

- In charge of selling the capsule coffee machine. I narrowed down the customers’ needs and gave buying suggestions accordingly, which made my turnover rate up to 80% (Average is 50%).- Organized the temporary counter's workflow, so other part-time staff can get into the swing of things on the spot.- Managed the relationship with other stores’ sellers and made them become my customers.- Detail-oriented on sales and stock management and enhanced the picking rate while facing teeming shoppers and making sure there is enough stock.

台灣

- Sought out new sales opportunities actively through cold calling, networking, and social media and developed 30 new business partners per month (Average is 15).- Conducted market research to identify selling possibilities and customer needs for chemical solutions in Bangladesh and South American markets.- Gathered feedback from customers or prospects and shared with internal teams.

- Sourced for a suitable candidate and arranged candidate for interview.- Coordinated employee training sessions project for worldwide field sales.- Handled the arrangement of business travel for staff from more than 5 countries.

Taiwan

- Coordinated with foreign suppliers, medical conference organizers, implemented cost analysis catering to the client’s needs to facilitate the work processes for the sales team.- Arranged business travel for more than 30 international medical conferences, including price inquiries, quotations, schedule plans, and communication with the business partners, and gained 95% of customers' positive feedback.- Redesigned the training materials into forms of flow charts and videos and conducted training for new colleagues which helped the company to shorten the process of the workflow training.- Accomplished the “Code of Conduct” of the company to compliance needs from clients.- Took over small project management roles after 6 months of joining the company.

Sydney, Australia

- Identified customer's needs and respond proactively to all of their concerns.- Collaborated with staff from over 10 different countries to deliver a high level of service.- Obtained more than 5 customer compliments per day through observation and communication which even make me been specified directly by the toughest customer.

Taiwan

- Product Development: Raised an idea of “ Track one’s expenses" and been verified as the result of consumer investigation. [Project Execution]- Competitor analysis：Analyzed with 4 main subjects and generate 21 columns of competitor analysis and let the new sales can get the bigger picture of a competitor to facilitate the speed of business development.- Market Research：Analyzed the SEA catering market and generated 11 area briefs to provide the future research direction of the multinational catering marketing strategy for the company. - Audience analysis：Contacted 1033 existing customers and collected 700+ customer questionnaires to provide the direction of future product development for the company.