Consolacion Santos Email & Phone Number

Melbourne, Australia

BlocksGlobal is an innovative software and digital services agency located in Australia with a specialty in digital signage and digital marketing. As their HCS, my tasks are:• Manage the PH Team composed of Customer Service, Quality Assurance, SEO Specialists, and Front-end Developers• Recruitment, training, coaching, and evaluation of new staff for the PH office• Monitor and submit weekly and monthly utilization reports• Provide support for VIP clients • Supervise quality testing of new websites, apps, and updated features• Publish CMS and App usage guidelines and tutorials for clients• Manage the help desk ticketing system• Manage new projects, and send quotes and invoices to clients.

Makati City, Philippines

Funguy Studio is a game development company that also specializes in IT Services, HR, Accounting, and other BPO Solutions through Extension Corporation. I've been under Funguy's contract as I worked for BlocksGlobal, taking care of all our administrative and technical needs while in service.

Makati City, Philippines

Redbana Philippines is a distributor of Hanbit Soft games such as Tantra and WYD. They have launched AIKA Global which welcomed players from Europe, Middle East and Asia. As their OSM, my tasks were:• Manage a team of Game Masters and supervisors of all the company's games• Scheduling of staff• Resource management - planning and controlling• Development of operations strategy - Presented a system and a set of core values that drive departmental development and operational excellence

Makati City, Philippines

IP e-Games Ventures, Inc. operates the online gaming, Internet cafe, and food & beverage business of private technology firm, IPVG Corp. e-Games is ranked as the leading online games publisher in the Philippines and holds top MMORPG titles such as RAN Online and CABAL Online. e-Games' casual gaming unit is run by X-Play Online Games Inc., a joint venture with GMA New Media, the digital arm of the GMA Network. The Company is the largest Internet cafe operator in the country, owning a 75% stake in Digital Paradise, Inc. (Netopia), and over 100 Internet cafe outlets. As Head of Community Management for IPE, my tasks were:• Manage a team of Community Managers and Game Masters of all games• Design and execute key influencers outreach programs among hardcore gamers to drive retention• Monitor and escalate community feedback and recommendations across all games to the management committee• Manage the online reputation of the company brand and every game through forum management, blogging, social media engagement, and constant monitoring of social mentions.• Monitor ACCU delta and execute strategies to keep customer retentionAs Product Manager for X-Play Online Games Inc., my tasks were:• Own key metrics and product management oversight for assigned product - Dragonica• Financial forecasting, and pre-launch planning and strategies for Dragonica and other prospect games• Lead cross-functional development teams to launch and continuously improve core functionality and features of game service • Define, prioritize, and execute product backlogs for O2Jam• Drive a deep understanding of customer needs and use that knowledge to create great online experiences that drive acquisition, retention, and reactivation.

Ho Chi Minh City, Viet Nam

VinaGame (VNG) is Vietnam’s leading Internet company. Vietnam is the largest market for online games in Southeast Asia and VNG is the dominant player, with ¾ of the top games, a 60 percent market share, 20 million registered accounts and 2009 revenues of more than US$ 45 million. VNG also created and operates Zing, a music, news, entertainment and search portal that has become the fourth most-trafficked site in Vietnam. ZingMe, a social networking and messaging service, leads the market with four million users. While working there as Community Manager for Vietnam Ragnarok Online, my tasks were:• Build and boost community connection by improving engagement and satisfaction through development of community programs and events, and management of key community influencer groups.• Oversee content coordinators and web designer tasks and execution to secure continuous information dissemination through email marketing, in-game announcements, notice patches, and forum administration.• Oversee game masters in-game and on-ground event implementations

Makati City, Philippines

Level Up! Inc., the leading portal and brand name for locally published online games in the Philippines. With a vast portfolio of hugely popular Massively Mutliplayer Online Games which includes Ragnarok Online – the game that started the online gaming craze in 2003. As Community Manager for Ragnarok Online and ROSE Online from April 2005 to November 2006, my tasks were:• Build and boost community connection by improving engagement and satisfaction through development of community programs and events, and management of key community influencer groups.• Oversee content coordinators and web designer tasks and execution to secure continuous information dissemination through email marketing, in-game announcements, notice patches, and forum administration.• Oversee game masters in-game and on-ground event implementationsAs Game Master for Ragnarok Online from August 2003 to April 2005, my tasks include:• Implementation of community projects such as in-game/on-ground/forum events and tournaments- that encourage gamer community retention• Gather feedback from the gaming community that may be used by product managers to strategize and adjust according to market direction

Pasig City, Philippines

Global Tech was a BPO in Ortigas Center, Pasig City specializing in IT support and Business Development support for car dealers and manufacturers. As BDA, my tasks were:• Answer incoming leads from clients' customers through e-mail and phone calls• Sending price quotes and e-brochures to clients' customers, calling them to verify their vehicle information and settings, and also confirming dealership appointments

Ad, Computer Studies, Major In Multimedia And Internet

Activities and Societies: Vice President - ITE Society

Ab, Communications

Activities and Societies: Vice-President SLU CHS Repertory SLU ROTC Cadette 2nd Class - Air Group Commander Red Cross Youth Volunteer.