I can help you ask the right questions, gather the right data, and then help you build the right solution. I do this by:Setting business strategy and driving improvement and innovation in harnessing customer insights and analytics to produce fact-based, actionable recommendations with measurable outcomes.Enabling effective insight generation including: defining scope based on understanding of strategic and operational issues, collaboratively building consensus among stakeholders with diverse agendas, aligning research with business needs, tracking outcomes, and innovating solutions.Collecting and analyzing customer insights for market opportunities, product development & management, customer experience & service, web marketing & portal designs, and sales & marketing process improvements. Where have I done this:Deep industry and technical expertise in financial services, technology, and wireless telecommunications markets.My Areas of Expertise:• Client insights generation & integration• Predictive & diagnostic analytics• Customer experience management• Marketing research & product innovation• Strategic Planning• Competitive intelligence • Business intelligence & scorecard• Database marketing & lead generation My Recognized Specialties: - Business consulting and quantitative market research- Customer insights, product development, pricing, and demand forecasting- Advanced analytics, business modeling, and statistical analysis- Complex global program/project planning & management- Client and partner relationship management & customer service- Product management, web development, and customer care- People, process, and enterprise technology integration- International experience and fluency in Chinese (Mandarin)