AeroLeads people directory · profile
Ching H. Tong, Ph.D Email & Phone Number
Customer Experience Advisor
at
Red Pepper Software
1 work email found
@idexx.com
4 phones found area 415, 212, and 800
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Experience Advisor
Location
Greater Seattle Area, United States
Who is Ching H. Tong, Ph.D? Overview
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Quick answer
Ching H. Tong, Ph.D is listed as Customer Experience Advisor at Red Pepper Software, based in Greater Seattle Area, United States. AeroLeads shows a work email signal at idexx.com, phone signal with area code 415, 212, 800, and a matched LinkedIn profile for Ching H. Tong, Ph.D.
Ching H. Tong, Ph.D previously worked as Head of Customer and Performance Analytics at Idexx and Head of Marketing Research and Analytics at Idexx. Ching H. Tong, Ph.D holds Doctor Of Philosophy (Ph.D.), Economics from Uc San Diego.
Company email context
Email format at Red Pepper Software
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*@idexx.com
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AeroLeads found 1 current-domain work email signal for Ching H. Tong, Ph.D. Compare company email patterns before reaching out.
Profile bio
About Ching H. Tong, Ph.D
I can help you ask the right questions, gather the right data, and then help you build the right solution. I do this by:Setting business strategy and driving improvement and innovation in harnessing customer insights and analytics to produce fact-based, actionable recommendations with measurable outcomes.Enabling effective insight generation including: defining scope based on understanding of strategic and operational issues, collaboratively building consensus among stakeholders with diverse agendas, aligning research with business needs, tracking outcomes, and innovating solutions.Collecting and analyzing customer insights for market opportunities, product development & management, customer experience & service, web marketing & portal designs, and sales & marketing process improvements. Where have I done this:Deep industry and technical expertise in financial services, technology, and wireless telecommunications markets.My Areas of Expertise:• Client insights generation & integration• Predictive & diagnostic analytics• Customer experience management• Marketing research & product innovation• Strategic Planning• Competitive intelligence • Business intelligence & scorecard• Database marketing & lead generation My Recognized Specialties: - Business consulting and quantitative market research- Customer insights, product development, pricing, and demand forecasting- Advanced analytics, business modeling, and statistical analysis- Complex global program/project planning & management- Client and partner relationship management & customer service- Product management, web development, and customer care- People, process, and enterprise technology integration- International experience and fluency in Chinese (Mandarin)
Listed skills include Analytics, Product Management, Strategy, Market Research, and 25 others.
Current workplace
Ching H. Tong, Ph.D's current company
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14 roles · 36 years
Ching H. Tong, Ph.D work experience
A career timeline built from the work history available for this profile.
Head Of Customer And Performance Analytics
Current
May 2023 - Present
Head Of Marketing Research And Analytics
2021 - May 2023
Principal Experience Management (Xm) Consultant
Senior advisor to customers and partners designing comprehensive customer solutions to meet research and Experience Management (XM) needs utilizing Qualtrics technology. The range of consulting activities included working with sales to do pre-sale scoping and program design to post-sale program design & build to value realization, usually with closed-loop and actioning improvements. Help partners with practice development to build profitable practices.
2018 - 2021
~3 yrs
Consumer Insights And Strategic Research Consultant
Independent
Senior consultant and strategic advisor to executive management in Fintech, Banking, and Technology on consumer insights, brand health research, data analytic, market and competitive intelligence, and customer experience.
2017 - 2018
~1 yr
Senior Vice President, Director Of Client Insights & Research, Corporate Marketing
Built and grew bank-wide research, analytics, and experience management competencies for all lines of businesses. Consulted with senior executive leadership teams as trusted strategy and research advisor answering critical business questions on brand health and equity, advertising effectiveness, product innovations, customer and employee experience, and marketing ROI.
2011 - 2016
~5 yrs
Vice President, Manager Of Strategic Research & Analytics, Corporate Strategy
Designed and implemented new internal and external Voice of Customer tracking research programs encompassing a suite of 6 relationship and 4 channel surveys across all business segments and support organizations including Retail, Commercial, and Wealth banking. Implemented key executive measurement methodology and metrics for the enablement of Corporate Balanced Scorecard.
2009 - 2011
~2 yrs
Senior Market Research Manager, Market Insights, Corporate Marketing
Consulted with senior business leaders on key business questions, and led a team of market researchers working with business units to scope and design research studies. Directed the development of 10 – 12 complex global channel and customer tracking surveys utilizing different methodologies and numerous smaller qualitative/quantitative study projects across 60+ countries.
2004 - 2009
~5 yrs
Market Research Manager, Market Insights, Corporate Marketing
Designed and managed 2 global customer feedback programs for the Software and Channel organizations. Responsible for all aspects of the research end-to-end from defining objective with clients, designing sample and questionnaire, selecting vendors, managing fielding and overall budget.
2002 - 2004
~2 yrs
E-Business Marketing Strategist, Business Transformation, Storage Technology Division
Drove web revenue of the e-business B2B extranet portal for IBM Technology Group with its OEM and Reseller/Distributor business partners.
2001 - 2002
~1 yr
Strategy & Marketing Manager, Strategy & Marketing
Netempower Software Technologies
Managed all aspects of strategy and marketing for a Silicon Valley start-up from market scoping, business plan creation, capital funding and business development, to marketing and product management.
2000 - 2001
~1 yr
Management Consultant, Technology, Media & Communications, Process & Technology Practice
Consulted with Fortune 100 companies on business strategy, process design and transformation, and technology integration. Led, planned, and managed projects with emphasis on customer care systems, supply chain management, sales/call center operations, and internet, intranet, and extranet designs.
1997 - 2000
~3 yrs
Membership Consultant
Asian Business Association Of San Diego
Responsible for member outreach/tracking and annual fund raising events.
1993 - 1995
~2 yrs
Lecturer, Department Of Economics
Taught Economics and Accounting courses to undergraduates.
1991 - 1993
~2 yrs
4 education records
Ching H. Tong, Ph.D education
Doctor Of Philosophy (Ph.D.), Economics
Uc San Diego
Master’S Degree, Economics
Uc San Diego
Bachelor’S Degree, Economics
University Of California, Berkeley
Advanced Placement/Early Admission, Mathematics And Computer Science
Carnegie Mellon University
FAQ
Frequently asked questions about Ching H. Tong, Ph.D
Quick answers generated from the profile data available on this page.
What company does Ching H. Tong, Ph.D work for?
Ching H. Tong, Ph.D works for Red Pepper Software.
What is Ching H. Tong, Ph.D's role at Red Pepper Software?
Ching H. Tong, Ph.D is listed as Customer Experience Advisor at Red Pepper Software.
What is Ching H. Tong, Ph.D's email address?
AeroLeads has found 1 work email signal at @idexx.com for Ching H. Tong, Ph.D at Red Pepper Software.
What is Ching H. Tong, Ph.D's phone number?
AeroLeads has found 4 phone signal(s) with area code 415, 212, 800 for Ching H. Tong, Ph.D at Red Pepper Software.
Where is Ching H. Tong, Ph.D based?
Ching H. Tong, Ph.D is based in Greater Seattle Area, United States while working with Red Pepper Software.
What companies has Ching H. Tong, Ph.D worked for?
Ching H. Tong, Ph.D has worked for Red Pepper Software, Idexx, Qualtrics, Independent, and Mufg Union Bank, N.A..
How can I contact Ching H. Tong, Ph.D?
You can use AeroLeads to view verified contact signals for Ching H. Tong, Ph.D at Red Pepper Software, including work email, phone, and LinkedIn data when available.
What schools did Ching H. Tong, Ph.D attend?
Ching H. Tong, Ph.D holds Doctor Of Philosophy (Ph.D.), Economics from Uc San Diego.
What skills is Ching H. Tong, Ph.D known for?
Ching H. Tong, Ph.D is listed with skills including Analytics, Product Management, Strategy, Market Research, Analysis, Customer Insight, Management, and Leadership.
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