Chi Nguyen Email & Phone Number

Hanoi, Vietnam

Hanoi, Hanoi, Vietnam

• Leading and managing C&E sales team and services team to drive revenue for convention, events, outside catering service• Chair the BEO meetings to communicate & work closely with operation team to prepare the best for events.• Host the C&E Pace meeting with GM/EAM/DOSM to develop strategies for local C&E.• Champion of key project Event Calendar.• Organized and handled all the key/big accounts events: BRG, SeaBank, UNIS, Honda, Vietnam Airlines...• Joined regional calls with DOSM/DOS quarterly to update result and have new strategies to improve revenue.• Working closely with DOSM to develop packages, promotions for C&E during low season or pandemic period. • Prepare action plan to present in Revenue Meeting weekly • Trained, coached, and supervised new staff members, trainees.

Hanoi, Hanoi, Vietnam

• Annually exceeded both quarter, bi-annual and yearly targets.• In charge of MICE segment in the hotel: build relationship with customer, converted big groups, organized for VIP groups.. • Contributed to achievement of MICE conversion from 14% to 23%• Champion of Reader board projects.• Joined and built the new template proposal/contract project with Director of Business Development.• Proactively participated in meetings and helped creatively new MICE packages yearly and in low season.

Hanoi, Hanoi, Vietnam

• In charged of converted leads from corporate team inclusive of MICE & C&E.• Invited clients come to visit hotel to build relationship.• Maintains strong relationships with clients during the coordination, execution, final payment, and evaluation stages of services.• Prepared the documents and joined the weekly meeting with Director of Convention such as Prospect meeting, BEO.• Contributed to success of team target.

Hanoi, Hanoi, Vietnam

• Answered calls, responded to emails, and spoke with clients face-to-face.• Sales call to 3-4 stars hotels in old quarter area. • Weekly meeting with DOSM and pitched ideas on how to improve performance and efficiency. • Organized and escorted the VIP groups to Ha Long bay. • Processed a range of documentation and entered information into databases.

Hanoi, Hanoi, Vietnam

• Ensure that all check in and check out are made in line with the standards established. • The Receptionist will be dynamic and efficient to serve all guests approaching the front desk with a professional, warm and positive attitude. • Handled customer complaints with empathy and composure.• Daily report about checking in, check out, cashier in working shift.

Hanoi, Hanoi, Vietnam

• Welcome and farewell guests from the first moment till they leave hotel.• Assist guest process the registration when check in/check out.• Expressed check in and escort VIP guests from airport to hotel.• Be ready to help the guest in any request and will guide guests to the right person. Ensure that no guest is waiting for too long at the Front Desk/Lobby.