Ching Chen Email & Phone Number

Burnaby, Vancouver Bc

Provided the management of web application projects within a not-for-profit health insurance provider organization.• Managed implementation of the company Intranet upgrade and migration project to provide a user friendly platform for internal communications• Implemented SharePoint team sites for various departments to provide secure documents and ideas collaboration and enhanced information search ability• Acted as Scrum Master and product owner on a SAFe project team to implement a web based Claim Adjudication system for a Third-Party Administrator

Oversaw a team of up to 15 system analysts and testers, providing support and coaching to team members. Worked collaboratively with all participants in the IT department and provided support for managers, architects, developers, and testers as they set up their builds for dev/test/production environments.• Managed software release cycle which included resource scheduling, defining target release scope, leading and coordinating release readiness, and the business Go/No-Go activities. • Provided release communication during and after deployments; created key metrics to track and continually improve the release management process• Provided best practices, processes, and release governance to help software development teams manage and deploy releases into all environments• Worked with business stakeholders to manage production support escalation and strategically prioritize production issues

Acted as internal liaison between operational departments and the IT services division.• Worked with business stakeholders to build business cases; matched business needs with technology-based solutions and assessed the impact of system changes to the business operation and profitability• Assisted the business with prioritizing system defects and change requests based on the company’s strategic goals; supported production systems development, release cycles and internal and external communications

Vancouver, British Columbia, Canada

Conducted needs assessment workshops with clients to identify business technology requirements; worked closely with end-users to determine business requirements and issues. Completed projects which involved requirement gathering, system analysis, user interviews, application development support, and development of test specifications.

Implemented AX 2009 financials for GLENTEL Inc in 2010. Performed gap and fit analysis of implementing the AX Trade & Logistics system, as well as integration of the system into the POS for retail division. Conducted business process impact analysis of implementing AX Dynamics for various forestry companies.

Managed implementation of a Woodlands Information System (WIS) for several Canadian integrated forest products companies such as Tembec Industry Inc, Tolko Industries Ltd, International Paper Company (Weldwood and Slocan), and Forest Product Ltd. / Bell Pole Company; conducted user training workshops; remotely managed ongoing post production application support and change controls for these forestry companies.