1. Develop and execute the overall strategy and vision for the RPA practice within our Global Business Services, aligning it with the organization's goals and objectives.2. Lead and manage a team of RPA professionals, providing guidance, coaching, and support to ensure successful project delivery and client satisfaction.3. Collaborate with key stakeholders, including business leaders and IT teams, to identify and prioritize RPA opportunities and establish a pipeline of automation projects.4. Drive the design and implementation of RPA solutions, ensuring scalability, efficiency, and adherence to industry best practices and compliance standards.5. Develop and maintain strong relationships with technology partners and vendors to stay updated on emerging RPA trends, tools, and platforms.6. Provide thought leadership and expertise on RPA, advising senior management and operations on the benefits, risks, and potential applications of automation.7. Monitor and analyze key performance metrics to measure the effectiveness and impact of RPA initiatives, making recommendations for process improvements and optimization.8. Drive change management and adoption efforts, working closely with operations to ensure successful integration of RPA solutions into existing workflows and processes.9. Stay abreast of industry trends and advancements in RPA and related technologies, evaluating their potential impact on the organization and recommending strategic adjustments as needed.10. Foster a culture of innovation, collaboration, and continuous learning within the RPA practice, encouraging knowledge sharing and professional development among team members.

• Leading process automation program in terms of direction and people management; ensuring project timelines and other team members to deadlines• Directing multiple teams to execute Robotic Process Automation and IT Process Automation projects on schedule, with high quality, under budget and compliant with validation requirements; implementing project standards, guidelines and best practices across projects• Provide subject matter on Robotic Process Automation expertise when bringing together all services and deliverables• Assess current processes, identify areas of application for RPA technologies and shape a comprehensive solution• Support development and articulation of program progress, guidelines, procedures, success and challenges through campaigns involving presentations, training through various forums• Developed and implemented Program governance, guidelines & procedures for program monitors and controls • Identifying Automation Program risks and managing with mitigation plan • Aligning program outcomes in regular basis with the program objectives

• Was responsible for Project Management for the program• Implemented established policies/procedures, program monitors and controls to ensure the successful management and reporting of all corporate initiatives in the program.• Implemented development framework, workflow, processes, guidelines, ensuring organization level process compliance; collaborated with the development team to implement and monitor continuous integration for multiple customer engagements• Led communication of status, issues and scope changes to Program Manager and other stakeholders in a timely manner

• Gathered requirements, reviewed and understood the scope and schedule for global projects• Maintained effective communication with all stakeholders involved on project limitations, capability, requirements and capacity changes• Managed risks, issues and took corrective measurements and driven them to closure• Managed and implemented changes to schedule, cost, and resources• Developed and evaluated methods to assess project and team’s strengths and identify areas for improvement

Was responsible for Center of Excellence (CoE) for the programming and integration team

• Programmed multimedia packages for game based learning