. Having experience involving in P1 and P2 level of incidents and coordinating with different team in bridge calls to provide workarounds of the issue .. Solving P3 and P4 level of issues by referring to SOP (standard operating procedure) documents else check the log file in UNIX.. Monitoring the error log files using the UNIX environment to know the ERROR and Exception message.. Accessing the Database by using Toad application to fetch data as requested by user..To transfer the filers from windows to Linux and Linux to windows using the WINSCP (windows secure copy) . Utilized service now tool for incident tracking and maintaining comprehensive knowledge.. Involved in Failed job of Autosys and SML batch run promptly and coordinating with the upstream and downstream system to resolve the issues.. Used putty configuration tool to access Linux server for checking log analytics and server processing.. Performing regular Health checks for the application at regular intervals for checking the status of the application and confirm smooth processing.. Planned and efficient handover of processes to ensure smooth transitions in between shifts and minimize operational disruption.. Involve in OS and Db patching activities on weekend shifts to bring down the servers and bring it up once the activity complete and validate the same..Provided KT to additional resources as required by Team for additional support.