Information Technology Services (ITS) is the central provider of technology infrastructure, services and applications for more than 30,000 students, faculty and staff at Northeastern University. From providing the myNEU portal to secure networks to training on critical applications, ITS partners with stakeholders across the university to equip students, faculty and staff with the tools necessary to achieve academic excellence. The division serves as a technology partner with the university, evaluating and delivering innovative and collaborative solutions that promote and advance teaching, learning, research, and support for the Northeastern community.Responsibilities:Help & Information Desk support: Provide in-person technical support for faculty, staff and students. Check in and out loan-able inventory.Floater: Be available for students before they have to approach the Help & Information Desk, keep the ITS-managed labs clean, stock printer with paper and toner, and replenish additional paper supplies.Printer support: Ensure remote printers around campus are fully stocked and operational.Digital Media Commons (DMC) support: Provide in-person hardware and software support for Digital Media Commons, monitor reserved workstations and co-lab rooms.Phone support: Provide customer service and telephone support for university faculty, staff, students, alumni and parents.AV support: Serve as technical support for classrooms and labs. Delivery and setup of audio and video equipment.

Reporting to the CISO at City of Boston I had the following responsibilities.Responsibilities:Analyze application security vulnerabilities (OWASP top 10)Internal Social Engineering Awareness Campaign using MetasploitStudy of IPSWeb content monitoring/filtering

Akamai® is the leading content delivery network (CDN) providing cloud services for helping enterprises provide secure, high-performing user experiences on any device, anywhere. At the core of the Company's solutions is the Akamai Intelligent Platform™ providing extensive reach, coupled with unmatched reliability, security, visibility and expertise.Akamai helps enterprises around the world optimize the web experience with SaaS cloud computing solutions including web application acceleration, mobile and web performance optimization, web media delivery and content delivery network (CDN) services. Akamai's cloud security solutions protect online assets against threats such as SQL Injection and DDoS attacks for maximum information security.Akamai removes the complexities of connecting the increasingly mobile world, supporting 24/7 consumer demand, and enabling enterprises to securely leverage the cloud.I had an opportunity to associate myself with one such dynamic team, Customer Care and my responsibilities, though not limited to the following were: -Troubleshooting of issues and setting up alerts for events across the Web Application Firewall on Akamai’s Content Delivery Network.-Performed incident analysis and resolved cases for Customers by analyzing network activity and audit logs and monitoring security alerts for attacks depending on the customer service architecture.-Proposed an extensive design and developed a working website dashboard for the CCare department’s website to improve operational efforts.-Analyzed and compiled customer issues and case resolution data for quarterly report.-Completed an intensive technical training relevant to CCare and assisted in small scale projects.-Organized a Business Conference Summit for the America’s Managers.

Tutoring school students ( Algebra/ Geometry / Co-ordinate system ).Solving homework queries.Finding alternate ways to make Math a fun subject to teach and learn.

My major responsibilities included:-Primary contact for SEM (Strategic Enterprise Management) BPS, monitoring of process chains.-Data Reporting on 3.5 and 7 version including understanding the business requirement, development of process flows, report layout and data load planning.-Daily monitoring and troubleshooting of various data consistency issues and driving it to resolution.-Incident handling for various business users and account management ( creating and assigning roles based on authorization)-Reporting included: R/3 to BW reporting, ETL to BW reporting.-Data Issue resolution,Routines, development as per business reporting requirements

Reliance Tech Services, IT wing of Reliance Communications is mainly responsible for providing technical and development support to the core functions of the company. Decision Support Systems was one such team responsible for data handling and analysis of voluminous data inflow on daily basis, also providing analysis of historical data critical to business decisions.My major responsibilities included:-Data Reporting on 3.5 and 7 version including understanding the business requirement, development of process flows, report layout and data load planning.-Daily monitoring and troubleshooting of various data consistency issues and driving it to resolution.-Incident handling for various business users and account management ( creating and assigning roles based on authorization)-Primary contact for SEM (Strategic Enterprise Management) BPS, monitoring of process chains. -Reporting included: R/3 to BW reporting, ETL to BW reporting.-Data Issue resolution,Routines, development as per business reporting requirements