Created Custom fields, Tabs, Apps, Validation Rules, and Profiles.Created Org-Wide default (OWD), and Sharing Rules.Hands on working experience in Role Hierarchy, Profiles and Permission Sets.Worked on configuring Workflow Rules and Process Builder.

Implemented the requirements on Force.com platform and Force.com IDE Plug-in using Eclipse.Created new User Accounts and assigned Profiles as per their role in role hierarchy.Customized Page layouts for Standard/Custom objects and assigned Record Types.Created Data Validation rules and Formulas as per business requirement.Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.Created and used Email templates in HTML and VisualForce.