Shriram Capital Ltd. Is the holding company for all the subsidiaries involved in financial service having its presence into diversified BFSI business. It’s one of the largest NBFC in India with over INR 60000Crores of asset under investment. Shriram General & Shriram Life are two other entities involved in Insurance business besides Bharat RE Insurance closely headed & mentored by R. Thyagrajan, Chairman & Founder – Shriram Group Employee Benefits Products: Group Health Insurance… Show more Shriram Capital Ltd. Is the holding company for all the subsidiaries involved in financial service having its presence into diversified BFSI business. It’s one of the largest NBFC in India with over INR 60000Crores of asset under investment. Shriram General & Shriram Life are two other entities involved in Insurance business besides Bharat RE Insurance closely headed & mentored by R. Thyagrajan, Chairman & Founder – Shriram Group Employee Benefits Products: Group Health Insurance, Group Term life, Group Personal Accident, Workmen Compensation Healthcare products (VAS): Health Check-up, Biometrics, HRA, Health-camps, Health Talks Activities: Training & Development, Business Development & Sales, Operations, Forecasting & Review, Analysis & MIS, Customer Service, Account Management Channels: Branch Sales across India to sell EB & Healthcare Products, Direct Sales, CRMA’s & Agents, Online, Insurer, Referrals through Shriram Group companies Marketing: Participation in conferences & summits, Awareness via Online & Offline channels Administrative: End-to-End Work-Flow Management for EB division also involves, Hiring, Training, Schedule adherence, Staffing & scheduling, People management across locations Financials: End-to-End accountability of P&L’s for EB & Healthcare division involves, Sales Revenue,Management of administrative & staff Expenses, Incentive Pay-outs etc. Reports: Complete Business reviews & analysis with Projections, Forecasting, Trend analysis, Business placement, Yield, Annualized margins, Operating Margins, Cost analysis, TDS receivables, Closure reports, Yearly & Half yearly business review presentations etc. Show less

- Paperless Processing : Designed, Implemented & Transitioned (within 13months) End-to-End Processing of cashless cases online by integration of WFMS & Win-Fax technology plus system triggers to automate the standard parameters. Cost Saving in tune of 2Million a year complemented with Faster processing & facilitates BCP.- Designed & Implemented a Workflow Management system titled I-Care, developed internally by in-house IT team widely used across the organization.-… Show more - Paperless Processing : Designed, Implemented & Transitioned (within 13months) End-to-End Processing of cashless cases online by integration of WFMS & Win-Fax technology plus system triggers to automate the standard parameters. Cost Saving in tune of 2Million a year complemented with Faster processing & facilitates BCP.- Designed & Implemented a Workflow Management system titled I-Care, developed internally by in-house IT team widely used across the organization.- Transitioned the NurseLine & Customer Service as two different segments in the healthcare lifecycle.- Introduced Call Disposition system : Helping in generating records of Callers history & generating reports which are instrumental in identification of patterns of grievances.- E-Reciepts : 250+ Providers empanelled for Electronic receipts & intimation for Cashless stages via E-mails. Cost reduction in tune of INR 800K supported by higher efficient functioning.- SOP: Successfully executed the complete business transformation in the processes on the guidelines of Six Sigma, COPC, ISO27001 leading to the best Customer Service in the industry.- Queue Composition Dashboard: Real-time update about the influx of fresh cases at each stage of cashless lifecycle at a refresh rate of 15secs. Facilitates capacitization and planning. Yet another one of its kind in the industry.- Re-defined the daily report format & fundamentals through system generated 'Gate Pass' instrumental in sustaining the productivity of the Customer Service & Cashless Operations Team. Show less

With last four months as a Sr. Manager in Publication.