Key Responsibilities:* Oversee day to day operations and quality control delivery processes within the stipulated TAT for the global customers* Identifying and targeting areas in which a business can improve operation* Overseeing employee productivity* Researching and implementing new directives for business growth and prosperity* Developing and implementing guidelines for employee evaluations, recruitment and promotion

Managed the Team of 35+ Resources, with a Co-Manager. Handling various projects from big clients.Responsibilities:§ Managing & monitoring the performance of teams, maintaining Shift Statistics to ensure efficiency in process operations and meeting of individual & group targets.§ Determining training needs of employees; conducting suitable training programs to enhance their operational efficiency leading to increase productivity.§ Managing Team Leads & CCEs and work… Show more Managed the Team of 35+ Resources, with a Co-Manager. Handling various projects from big clients.Responsibilities:§ Managing & monitoring the performance of teams, maintaining Shift Statistics to ensure efficiency in process operations and meeting of individual & group targets.§ Determining training needs of employees; conducting suitable training programs to enhance their operational efficiency leading to increase productivity.§ Managing Team Leads & CCEs and work towards Process Excellence.§ Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients.§ Direct Client interaction, correspondences with client and its customers.§ Identifying capacity limitations & bottlenecks and process problems and bringing about improvements in the same.Skills:§ Performance Management § Giving Feedback § Project Management§ Coaching§ Foster Teamwork§ Supervision§ Business Knowledge Show less

Managed the Team of 7 People. Handled various projects from big clients.Responsibilities:§ Managed & monitored the performance of teams, maintained Shift Statistics to ensure efficiency in process operations and meeting of individual & group targets.§ Determined training needs of employees; conducted suitable training programs to enhance their operational efficiency leading to increase productivity.§ Managed Team Leads & CCEs and work towards Process Excellence.§… Show more Managed the Team of 7 People. Handled various projects from big clients.Responsibilities:§ Managed & monitored the performance of teams, maintained Shift Statistics to ensure efficiency in process operations and meeting of individual & group targets.§ Determined training needs of employees; conducted suitable training programs to enhance their operational efficiency leading to increase productivity.§ Managed Team Leads & CCEs and work towards Process Excellence.§ Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients.§ Direct Client interaction, correspondences with client and its customers.§ Identified capacity limitations & bottlenecks and process problems and bringing about improvements in the same.Skills:§ Performance Management § Giving Feedback § Project Management§ Coaching§ Foster Teamwork§ Supervision§ Business Knowledge Show less

Managed the team of 6 people and ensured that staff are motivated, monitored and measured in line with company targets and performance standards. Responsible for making sure that any gaps in performance or quality are quickly identified and addressed. Producing accurate reports on team performance for senior managers.Responsibilities:§ Inspired each and every team member to perform and produce their best.§ Determined the duties and responsibilities of individuals in a… Show more Managed the team of 6 people and ensured that staff are motivated, monitored and measured in line with company targets and performance standards. Responsible for making sure that any gaps in performance or quality are quickly identified and addressed. Producing accurate reports on team performance for senior managers.Responsibilities:§ Inspired each and every team member to perform and produce their best.§ Determined the duties and responsibilities of individuals in a team.§ Analyzed the individual performance of each team member and motivated them to perform even better.§ Organized training workshops to improve the performance of the members who were lagging behind in terms of performance.§ Analyzed the assigned projects and distributed tasks to the members as per their area of expertise.§ Reported any problem or fault in the project to the project manager or supervisor.§ Offered solutions to the top management regarding project-related queries. Show less

Analysis of all the data. Scrubbing existing databases, creating new databases based on specific targeted companies (US, Canada, Europe, APAC & South America), and generating high-quality sales leads.

Scrubbing existing databases, creating new databases based on specific targeted companies (US & Canada), and generating high-quality sales leads.