Chintan Pathak Email & Phone Number

Global Customer Engagement Specialist & B2B Logistics Expert at HealthAid Ltd since 2006With extensive experience in managing all facets of customer contact, I work closely with the Managing Director to ensure a seamless journey for our overseas clients—from initial inquiries and quotations to order processing, dispatch, and after-sales services. My role involves:Customer Relations: Building and maintaining strong relationships with international clients to understand their needs and deliver a positive experience.Logistics Management: Managing the logistics of export orders in collaboration with freight agents to ensure timely and efficient delivery while navigating the complexities of international trade.Regulatory Compliance: Collaborating with local councils, LCCI, and DEFRA to ensure all necessary documentation is accurate and compliant, including post-Brexit requirements.Production & Warehouse Coordination: Actively collaborating with production and warehouse teams to ensure shipments are prepared and dispatched on time. My daily involvement includes working closely with staff to optimize workflows, implement best practices, and foster a collaborative environment that meets tight deadlines while maintaining high-quality standards.IT Skills: Proficient in utilizing various software and tools to streamline operations, manage data effectively, and enhance communication across teams.I pride myself on my analytical mindset and strong attention to detail, which enable me to thrive in high-pressure situations. My passion for delivering exceptional service drives me to continuously improve processes and enhance customer experiences.

• 

  Export Coordinator

  Healthaid

  Feb 2006 - Present - Harrow, United Kingdom

• 

  Gujarat University

  Computer Science