Chintan Soni

Chintan Soni Email and Phone Number

Speech and text analyst @ Etech Global Services
Gandhinagar, GJ, IN
Chintan Soni's Location
Gandhinagar, Gujarat, India, India
About Chintan Soni

Experienced Quality Analyst with 1 year of experience in call evaluating & call monitoring to ensure product & service meets quality standards & to provide quality customer service. Proven ability to analyze data, identify trends, and develop strategies to improve product quality and customer satisfaction.

Chintan Soni's Current Company Details
Etech Global Services

Etech Global Services

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Speech and text analyst
Gandhinagar, GJ, IN
Website:
etechgs.com
Employees:
3247
Chintan Soni Work Experience Details
  • Etech Global Services
    Speech And Text Analyst
    Etech Global Services
    Gandhinagar, Gj, In
  • Etech Global Services
    Quality Analyst
    Etech Global Services Dec 2023 - Present
    Gandhinagar, Gujarat, India
    • As a quality analyst I have to monitor & evaluate customer interactions to ensure adherence to quality standards and compliance with company policies• Regularly review calls to understand and improve performance • Improving call quality with etech's Q-eval call monitoring & to ensure effective evaluation, coaching and delivering superior customer experience • Provide feedbacks and coaching to agents based on quality evaluations to improve performance and service delivery • Participate in internal & external (client) calibration • Work together to ensure consistent quality
  • Tata Consultancy Services
    Process Trainer
    Tata Consultancy Services Aug 2023 - Nov 2023
    Gandhinagar, Gujarat, India
  • Tata Consultancy Services
    Work Flow Specialist
    Tata Consultancy Services Oct 2019 - Jul 2023
    Gandhinagar, Gujarat, India
    • I am a highly motivated individual with Overall 4 years of industry experience in Tata consultancy services in BFSI domain.• Identifying potential risk process through quality monitoring and conducting trainings.• Played a key role in multiple process transitions and have a years of experience in bankruptcy and U.S mortgage.• Conducts trainings & provide floor support whenever needed.• Responsible for workflow management, process analysis & documentation.• Have worked on various process in bankruptcy (Closing, Nofc, MFR, Agreed order, MFR PH).• I have worked with U.S clients. I have hands on experience in working on Microsoft tools like Excel, Word, Outlook.• My areas of expertise are into U.S Mortgage, Banking and Financial services, insurance, Accounts receivables & Payables.
  • Medusind
    Medical Billing Specialist
    Medusind May 2019 - Sep 2019
    Ahmedabad, Gujarat, India

Chintan Soni Education Details

Frequently Asked Questions about Chintan Soni

What company does Chintan Soni work for?

Chintan Soni works for Etech Global Services

What is Chintan Soni's role at the current company?

Chintan Soni's current role is Speech and text analyst.

What schools did Chintan Soni attend?

Chintan Soni attended Sardar Patel University, Vallabh Vidyanagar.

Who are Chintan Soni's colleagues?

Chintan Soni's colleagues are Dharminder Singh Shergill, Skyler Windham-Austin, Yasar Shekh, Mir Bai, Alysica Cooks, Nisarg Dave, Jummy Jadav.

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