• Responsible for driving benefit from a collection of products, balancing short-term and long-term ambition across a portfolio of new and existing technologies. Prioritising and engaging with the business using agile methodologies such as value stream boards and Kanbans. • Responsible for working with the business to develop and communicate the strategy, vision and roadmap for large, complex and ambitious products and ensuring respective teams understands how features will be developed over time• Work with the Solution Architect and Software Engineers to define and maintain the Non-Functional Requirements to ensure products meet quality standardsSupport the flow of work through the Kanban and into the product backlog• Lead a team of Project Managers and Product Owners providing line management and performance management of the team• Champion agile techniques, and be a role model in these disciplines• Managing the end-to-end product development process from defining desirable, feasible, viable and sustainable products to launching and ensuring they continuously meet customers’ needs. lead a team of Product Owners, Product Managers, Project Managers and Business Analysts.• Implemented strategic business projects such as Microsoft CRM and chatbot.• Designed the customer experience maturity model.• Lead the sales, operations and quality teams across multiple global contact centres for Milan, Belgrade, Clark, Dubai, Abu Dhabi, Al Ain, Bangalore and Egypt handling 1.6 million calls annually, serving 41 markets and supporting 13 languages. Delivered $ 60 million in contact centre sales in FY 20/21• Lead the Product and Operations management for Guest Transport – Chauffeur & Coach Services globally serving 50K passengers worldwide and developing a portfolio of $ 4 million annually.• Injected analytical rigor into decision-making process.• Developed the Lean Six Sigma strategy for deployment.

• Designed, defined, and delivered business transformation strategy using customer journey mapping. • Injected analytical rigor into decision-making process by developing operational dashboards for the leadership team by working closely with Directors, Heads and Program Managers.• Managed large scale organizational black belt projects for business units• Mentored, governed and project managed 70+ employees.• Trained 200+ employees on LEAN Six Sigma Black, Green, Yellow and White Belts to foster CI culture.• Participated in launch of product verticals such as Emirates Chauffeur Drive, and Taste of Home.• Developed Paperless Invoice Strategy.• Governed balanced scorecards and Voice of Customer Survey for business units for the entire business• Conducted Steering Committee as part of the governance to certify projects.• Established a maturity model from pre-launch to deployment related to new product introductions.• Supported the execution of “current” state, “future” state Value Stream Mapping and Kaizen events

• Achieved ISO9001 certification across the organisation in a record time.• Successfully trained 100+ employees on transformation programmes related to LEAN Six Sigma Champion, Master Black Belt, Black Belt, and Green Belt and completed 80+ business critical projects.• Spearheaded nationwide strategic process improvement projects generating incremental Hard Savings of $ 10 million such as Auto Loan and Insurance Application Automation with UAE Banks leading to improvement and TAT reduction, Co-Branded Credit Card new product launch in UAE coupled with application automation with UAE bank.

▪ Played pivotal role in implementing Lean and Six Sigma strategies across Dubai, Abu Dhabi, Egypt, and Jordan. Seamlessly collaborated with senior management and board level members.▪ Pioneered Microsoft Customer Relationship Management (CRM) model deployment across the organization.▪ Introduced Sales Excellence Model to generate significant revenue growth.

▪ Provided subject matter expertise across the organisation to meet and exceed assigned business development goals. Designed, developed, and implemented Six Sigma and LEAN models resulting in remarkable business improvement.▪ Managed a robust review process for selecting, scoping, and prioritising IDEAS initiative to achieve goals.▪ Developed One Finance Shared Services model

▪ Led 22 coordinators during ISO 9001 audit, including conducting internal auditor training and coaching sessions. Executed and coached Six Sigma projects in insurance.Key Achievement:▪ Championed successful implementation of ISO 9001:2008 programme across 36 locations and nine functions.