Android developer. Proficient in Java. Passionate about creating user-friendly apps.

• TROUBLESHOOT VARIOUS PROBLEMS OF BTS, NETWORK DOWN, LINK DOWNINSTALLING NEW DEVICES, MANAGING DEVICES, AND DATA MIGRATION• MANAGE MULTIPLE INQUIRIES AT THE MOMENT• DEVICE CONFIGURATION• OVERALL CLIENT SATISFIED ON-TIME SERVICE

Ticket Handling• Resolving Hardware Issues• Basic Application Support (Outlook, MS Office, Back-Up Media Movement)• Address user tickets 1regarding hardware, software, and networking• Working knowledge of office automation products and computer peripherals, likeprinters and scanners• Customize desktop applications to meet user needs• Record technical issues and solutions in logs• Configure antivirus software to fully protect the IT environment.• Monitor the performance of the computer systems and address issues as they arise.• Provide technical support for software reconfigurations to aid in the functioncustomization.• Test software performance throughout the desktop network to ensure peakperformance.• Install computer hardware and software on desktops to keep versions current.• Initiate and complete Microsoft Windows server operating system updates.• Network with LAN/ WAN and active directory for continuous company connection.