Chintankumar Parmar Email & Phone Number

Ahmedabad, Gj, In

Mumbai, Maharashtra, India

I joined this team in Jan22. This team was back bone of Entire collection team. As this team able to provide timely performance for Review, incentive, Billing of Vendor, Product performance, MD review and many more. From Apr22 with Able to support Sr Team members we able to share same day EOD report to team. Also, this activity saved so much time and help us to grab more reports and responsibilities from other teams. We are working in depth to support ground team on their daily drive need.

Mumbai, Maharashtra, India

After 4 Years with same organisation I was promoted as ACM for TW with adhoc responsibilities continue. I was take care for most crucial bucket 1 to control 90+ stock inventory. At the same I also take care for AUDIT query, New vendor enrollment for Auction and Valuation. Billing validation, process with physical copy submission. Timely release of payment against each invoice raised of each vendor. Also, for improvement of Bucket 1 performance we also introduced new vendors to make more better… Show more After 4 Years with same organisation I was promoted as ACM for TW with adhoc responsibilities continue. I was take care for most crucial bucket 1 to control 90+ stock inventory. At the same I also take care for AUDIT query, New vendor enrollment for Auction and Valuation. Billing validation, process with physical copy submission. Timely release of payment against each invoice raised of each vendor. Also, for improvement of Bucket 1 performance we also introduced new vendors to make more better resolution in B1. Finding of Area improvement, Special Analysis to improve existing performance, Timely intraction with business team, Contest launch and drive were additional responsibilities for me to drive Two Wheeler and Used Cars products. Also align with centralised reports to have match with Month-end numbers. Incase of disconnect highlighted same for discussion and resolve in minimum TAT. Show less

Mumbai, Maharashtra, India

After Long time again I joined as a Collection Manager at Mumbai for CAPITAL FIRST LTD. NBFC. Earlier I started with mix bucket of Two Wheeler (TW) product. Then I moved for Used car product where I have to take care for each and every single account allocated. To stabilize this product We have enrolled and changed few vendors. After few month same was settled and performing product at Mumbai location. Also, slowly I have started to take care of Analysis and MIS part of TW, UC, later on I have… Show more After Long time again I joined as a Collection Manager at Mumbai for CAPITAL FIRST LTD. NBFC. Earlier I started with mix bucket of Two Wheeler (TW) product. Then I moved for Used car product where I have to take care for each and every single account allocated. To stabilize this product We have enrolled and changed few vendors. After few month same was settled and performing product at Mumbai location. Also, slowly I have started to take care of Analysis and MIS part of TW, UC, later on I have done support for RECOVERY and legal too. I was able to support organisation to minimise the Gap between data with legal team and available in legal system. Ala, when I joined there was not stable process for Repossession reporting. Slowly I was able to manage LTD base inventory of each Repossession done TW and UC account in Excel ao that can share with team. After few month we interact with IT team and able to launch centralised Repo System. It was helpful to track inventory at Each location. Also, I have designed many new MISs to have centralised repository of Historical record and existing performance view for better drive. Show less

Ahmedabad, Gujarat, India

Moved to Vodafone ICO in Feb-2014.Manage weekly Roster, MIS & Analytical part for Vodafone UK webchat & Back office team.Managing all the daily, weekly & monthly reports regarding performance trends & analysis in excel & WFM toolCreating Tools using MS-Excel functions and macros which helped team preparing reports and schedules in less time and with accuracyAtomization of all the reports and schedules for the call centreEnsure accurate compilation and distribution of… Show more Moved to Vodafone ICO in Feb-2014.Manage weekly Roster, MIS & Analytical part for Vodafone UK webchat & Back office team.Managing all the daily, weekly & monthly reports regarding performance trends & analysis in excel & WFM toolCreating Tools using MS-Excel functions and macros which helped team preparing reports and schedules in less time and with accuracyAtomization of all the reports and schedules for the call centreEnsure accurate compilation and distribution of information and reports to identified stakeholdersManage Roster & Scheduling process for Rajasthan process in Excel & WFM toolReal time break changes to increase Service levelManage intraday staffing levels & monitor real-time Schedule Adherence Show less

Ahmedabad, Gujarat, India

Credit Verification process across Gujarat for clients like Airtel, Fullerton & SCB as well as cases on PDA phones for dedicated FOS 15 out of 20 Daily EOD allocation, review & feedback management for each visited caseManage FOS performance reportShare & discuss the concern, open area, non workable area with respective officersCalculate and organize bills which validate from client end. Issue payout for each channel partner as per validated billHome Recharge facility for… Show more Credit Verification process across Gujarat for clients like Airtel, Fullerton & SCB as well as cases on PDA phones for dedicated FOS 15 out of 20 Daily EOD allocation, review & feedback management for each visited caseManage FOS performance reportShare & discuss the concern, open area, non workable area with respective officersCalculate and organize bills which validate from client end. Issue payout for each channel partner as per validated billHome Recharge facility for Tata Sky listed customers, Collect funds for NGO by name “Save the Children”, Pick up facility for Client Chola Mandalam & HSBC across GujaratAudit & process compliance Show less

Currently working as Assistant Manager in HSBC for Personal Loan & Home Loan Collection in Gujarat since August, 2007. Taking care for Pick-Up Agencies all over Gujarat.Job Responsibilities: •Handling agency for field referral cases Personal Loan for Bucket 1 for Gujarat.•Also taking care for all Home loan cases of Bucket 2 of Gujarat•All 4 agencies should be audit & compliance with all the new format & report.•Resolve problem related to ECS for recently flow… Show more Currently working as Assistant Manager in HSBC for Personal Loan & Home Loan Collection in Gujarat since August, 2007. Taking care for Pick-Up Agencies all over Gujarat.Job Responsibilities: •Handling agency for field referral cases Personal Loan for Bucket 1 for Gujarat.•Also taking care for all Home loan cases of Bucket 2 of Gujarat•All 4 agencies should be audit & compliance with all the new format & report.•Resolve problem related to ECS for recently flow cases.Achievement: •Awarded for Best FRA officer for the Month of Oct-07 & Dec-07.•Improved CPU strike rate from Below 60% to 80% & above with.•Awarded for Stupendeous Performance for April-10 by HSBC team of IMN CCR Show less

Job Responsibilities:•Managing data processing for Cards Collection & Call centers of PAN INDIA. Raising queries & following up for the resolution.•Managing reports format to convert into more friendly for Head of Collections.•Managing the back office operation of west zone collection call center by leading a team of 20 employees.•Responsible for evaluation of key performance indicators of call centre.•Manage resources and day-to-day operations across… Show more Job Responsibilities:•Managing data processing for Cards Collection & Call centers of PAN INDIA. Raising queries & following up for the resolution.•Managing reports format to convert into more friendly for Head of Collections.•Managing the back office operation of west zone collection call center by leading a team of 20 employees.•Responsible for evaluation of key performance indicators of call centre.•Manage resources and day-to-day operations across verticals.•Maintaining accurate metrics of direct reports individual performance as well as overall team level performance.•Ensure audit & process compliance.•Vendor Management. Job Activities:•MIS:Performance Reports: oKey Performance Indicators based on call centre performance. Zone-wise, Vertical-wise, Product-wise resolution & roll forward indicators of call centre across India.oBased on Collection Performance. Zone-wise, Region-wise, Area-wise, City-wise roll forward, roll back, Recovery, NCL indicators of collection portfolio.Flow Rates: Based on call centre performance. Cycle-wise & bucket-wise resolution & roll forward indicators of call centre portfolio.Agent Productivity Report: Evaluating agent wise performance.Agency Productivity Report: Evaluating conversion ratio of vendor performance.Various other supportive MIS as required by the management.•Vendor Management MIS:Receipt reconciliation MIS.Vendor staff tracking MIS.Vendor bills MIS.Agency productivity management MIS.•Call Centre Support Operations:Monitoring call centre support team.Co-ordinate with operation team for timely deposition of cheque & cash collection of agencies.Tracking of Bank Accounts of delinquent customers to process debit of required amount for Settlement.Interact with walking Customers to resolve their queries related to Credit Cards & charges. If required, settle the account with possible waiver with installment.Timely zeronise the settled account. Show less

Back Office Executive at ICICI BANK LTD. (RAPG COLL) as appointed by K Pravinchandra from 15th, April 2003.Then it was migrated to INFOVISION on 1st, June 2004 to 31st, October 2005. Then again it was migrated to I-Process Services (India) PVT. LTD. (Sister Consult of ICICI BANK) on 1st, November 2006. (At Ahmedabad branch)Job Responsibilities:•Responsible for evaluation of delinquency key performance indicators.•Coordination with Vendor management & Operations for timely… Show more Back Office Executive at ICICI BANK LTD. (RAPG COLL) as appointed by K Pravinchandra from 15th, April 2003.Then it was migrated to INFOVISION on 1st, June 2004 to 31st, October 2005. Then again it was migrated to I-Process Services (India) PVT. LTD. (Sister Consult of ICICI BANK) on 1st, November 2006. (At Ahmedabad branch)Job Responsibilities:•Responsible for evaluation of delinquency key performance indicators.•Coordination with Vendor management & Operations for timely deposition of collected cheque & cash.•Handling customer queries.•Ensure audit & process compliance.Job Activities:•MIS:Indicators: Managing product wise indicators of delinquency for Gujarat & M.P.Various other supportive MIS based on awareness data, allocation, roll-rate reports. •Vendor Management:Receipt reconciliation.Agency productivity management.Back-office Operations:Managing updation of collection MIS, allocation for agencies, agency performance report.Managing data for telecallers, executives & agencies.Reconciliation: Payment made by the customer, but not reflecting in the statement. Show less

Have worked with PACE as an Office Assistant from 11-Aug-01 to 14-Apr-03. (Ahmedabad)Job Activities:• Managing all the collection reports in excel collected by field executives & collected from Drop Boxes.• Organize MIS of Telecallers of daily calls for future contact & evaluate performance report of telecaller.• Coordinator between office & ICICI Bank & Fascel.• Managing summary of stock of allocation data, Collection report.

M.Sc.I, Maths

Activities and Societies: Completed only M.Sc. part 1 from School of Science for Maths

B.Sc., Maths

Activities and Societies: Achived Degree of B.Sc. (Maths) with 70%

H.S.C., Science

Activities and Societies: Completed School in year 1998 with Science Stream

M.Sc, I

B.Sc, Mathematics