Chintankumar Patel Email & Phone Number

Ottawa, On, Ca

• Analysis of support request, completion of requests for information and documentation • Provide technical solutions or work-around, with regular status reports to customers. • Reproduction of customer environments on office equipments • Running real-time phone or remote access sessions with customers • Follow up technical cases, deal with escalation and manage the right expectation until the closure of cases. • Take initiatives and ownership of problem to drive for results. • Recommending corrective actions based on gathered data and its analysis. • Collection and analysis of customer network information as well as of packet tracing • Customer education (gaps in networking, product knowledge etc.) • Configuring, troubleshooting, and diagnosing full range of Mitel Network Security products (MiCloud, MiCollab, MiConnect) • Assisting clients to configure Firewall, VPN, UTM (Antivirus/Antispam, Web/Email Filtering, Application Control, Data Leak Prevention, and Intrusion Prevention) features to ensure solid network security as per KB articles. • Provide troubleshooting help regarding routing issues with policy routers, OSPF, Virtual IPs. • Communicating with customers to assist them in resolving their network related problems and updating regarding technical documentation, release notes KB articles.

Canada

• Designing, developing, and maintaining web apps on Bubble.io No-Code and other various web development tools.• Working in a fast-paced sprint environment utilizing Agile methodologies.• Creating custom plugins to assist development using JavaScript, PHP, JSON, XML, and HTML.• Regularly meeting with clients to analyze requirements, gather feedback, and present solutions.• Leading junior developers inactive projects.• Attending pre-sales meetings to showcase past-developed applications for potential clients.• Presenting software solutions for potential and active clients.• Integrating no-code platforms with APIs from external applications/tools.

Halifax, Nova Scotia, Canada

Being a part of Dalhousie University,• I was accountable to handle Network Architecture and Network Design labs, tutor, and help students understand topics to execute a perfect lecture delivery.• Helped students with the practical implementation of various Network Architecture and Design concepts in OSPF, BGP, MPLS, DHCP, DNS, Multicast, SDN, VS & VDS, Protocols, NMS, Ansible, NETCONF, WLAN, Firewalls, Wireshark, etc.• Troubleshoot errors and help implement fixes by taking instructional responsibility.

Ahmedabad, Gujarat, India

• Determine the Security Scope of the Project by collaborating with business partners, external vendor partners, business groups and analyzing the overall solution architecture. • Ensure Data Security for Data types not limited to CPNI, PII, PCI, HIPAA and others as applicable. • Performing Security Assessments & Producing Threat Models. • Knowledge of security frameworks (e.g., ISO 27001, COBIT), regulatory requirements and standards (e.g., NIST). • Ensuring that Security Design Principles are followed throughout the Project's Lifecycle. • Reviewing Operational Readiness before Deployment & Performing Security Risk Management Activities • Participate in cloud computing security activities and IaaS, PaaS or SaaS environments. • Implementing Security Policies, Standards, Procedures and Guidelines, Legal and Regulatory Compliance. • Perform vulnerability scans and internal penetration testing, review outputs, provide initial analysis and remediation & Participate in the Security Incident Response Process. • Perform Incident response and analysis by correlating data from various Security Incident & Event, Management (SIEM) tools like Splunk and ArcSight. • Participate and contribute to the implementation of security initiatives related to endpoint security/endpoint detection & response.

Ahmedabad, Gujarat, India

• Formulating and implementing monitoring, policies, procedures, and application security standards.• Participated in all forums covering application security scanning, threat modeling, mobile application, and other relevant topics.• Document secure coding guidelines and run training programs to assist internal development personnel.• Work directly with internal business units to communicate risk and help resolve open vulnerabilities.• Help inspect security vulnerabilities associated with open-source and 3rd party functional libraries.• Assist with evaluations and implementation of software security quality, risk analysis testing solutions, and Cloud-based services and systems.• Responsible for managing developer application security awareness and education.• Planning and managing the delivery of Application security tests (SAST & DAST)• Multi-tasked across multiple focuses to generate project results and meet deadlines and organizational expectations.

Ahmedabad, Gujarat, India

• Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.• Coded websites using HTML, CSS, JavaScript, and jQuery languages.• Conducted testing and review of website design for responsiveness, clarity, and effectiveness.• Multi-tasked across multiple focuses to generate project results and meet deadlines and organizational expectations.• Performed debugging using tools such as Firebug and Chrome Inspector to eliminate flaws and glitches prior to publishing.• Conducted functional testing over course of the web development lifecycle.• Gained knowledge of PHP, SQL, JavaScript, and another back-end library to bolster programming resources. • Applied latest emerging technology, software, and project application trends to update and maintain site applicability.

• Attended corporate learning and development programs to gain competencies and professional skills.• Worked on eCommerce maintenance and management for client websites.• Designed and implemented web components across new and existing designs.• Supported web applications and web sites through database development.

Master Of Engineering - Meng

Bachelor Of Engineering (B.E.), Computer Engineering

Activities and Societies: The organizer of the Blood Donation camp and Techfest. Volunteer of Cricket Club and Innovation Club.