As a Presales Solution Architect at Elastic, I specialise in demonstrating the full potential of Elastic’s platform for observability, security, and search solutions. I work with clients to map Elastic’s capabilities to their technical and business goals, showing how Elastic's unified, scalable platform can address diverse data challenges. From initial discovery to solution design, I leverage my expertise in Elasticsearch, Kibana, and Elastic’s stack to create impactful demos, solve complex technical challenges, and build architectures that drive data-driven insights and operational resilience for clients.

• Analyze and Understand customers' IT Organization, requirements, and processes, and use this knowledge to assist in achieving full adoption and utilization of Aternity's solution to maximize ROI and business value. • Troubleshooting Performance issues using Aternity's EUEM/APM solution for minimum MTTD & MTTR • Development of Custom Monitors allowing to incorporate complex use cases into EUEM solution and providing optimum value proposition to the customer.• APM solution deployment from Pre-Sales till Post Sales.• Project Management & setting up milestones for deliverables adhered to customer's requirements.• Customer Focused deliverables adhering to Project Plans of deliverables.• Conduct Online Training for customer for customer enablement for new and existing customers.• Help drive adoption of new features and maintain top accounts with Key stakeholders.• Conduct Webinar sessions in the ANZ region to showcase new product features.• Blog Published to help adoption of features of Aternity product.• Contribution to GitHub Repo for custom PowerShell solutions adhering to EUEM

Monitoring & Alerting Program - Working with multiple teams within Tabcorp to understand the Siloed monitoring environment to define an Enterprise-wide monitoring solution. Architect monitoring solution for Tabcorp's critical business using a monitoring solution.• Conduct workshops for Requirement analysis for monitoring needs and provide a solution brief to business for a proposed monitoring solution.• Onboarding of application for proactive monitoring including APM, Log Analytics, Infrastructure as well as Network using various tools such as New Relic, AppD, Splunk, Elastic, Solarwinds, Nodeping, OpsGenie.• Working with multiple project team within Tabcorp from Project management perspective – activities including presentation to key business stakeholders, working with DevOps team for agent configurations & meeting deadlines• Vendor Management for POC, license renewal, support incidents for multiple tools available within Tabcorp.• Tools Assessment activity from Monitoring & Alerting program.

Architect monitoring solution for Tabcorp's critical business using an APM solution.Roadmap of a proactive monitoring solution using tools like Splunk, Elastic Stack, AppDynamics, New Relic to name a few for different gaming services. Engage in POV with vendors to hone in a suitable monitoring solution which fits enterprise-wide solution rather than siloed environment and multiple tools for monitoring visibility. Engage with internal teams for workshops and showcases on initiatives of proactive monitoring and bring them on board for enterprise visibility.

• Stakeholder meeting and presentation for proposed new solutions on cloud vs. On-Premises• Helped customers breaking on-premises siloed environment by architecting Enterprise Management solutions applications and bringing different teams under one umbrella. • Bringing effective measures of a highly available solution with redundancy and proactive monitoring of Enterprise Management Solutions using MOM solutions. • Business KPI dashboards creation from within proposed EMS Architected solutions for infrastructure performance.• Improved Application performance by democratizing the solutions to keeping up with the pace of cloud technology and making necessary changes using agile methodologies.• Regular customer meeting and getting feedbacks of how to improve the systems based on their needs.• Browser Monitoring & Mobile Application monitoring using App Experience Analytics (AXA).• Network Monitoring using SNMP, Netflow, and troubleshooting using packets captures.• BGP, EIGRP, DMVPN, Syslog Monitoring using Network Management Tools.• Servers, DB, Applications & Storage Monitoring using probes & WMIs for their performance & storing KPIs to create dashboards and applying threshold policies for email & SMS notification as well as integration with a ticketing system.

• Strategize product road map and effectively engaging with customers in learning their needs and come up with plans.• Work in an Agile environment to prioritize cost efficient tasks.• Responsible for Log Analytics using ELK Stack, Developing dashboards in Kibana • Road map for building solution on AWS cloud Vs On-Prem offering. Subscription-based offering. • Customer engagement using workshops for future products and getting their feedback and incorporating them into an agile management application for the tracking of development work.• Presentation of future product roadmap and webinars on upcoming future products versions on new features and enhancement incorporated based on clients feedback.

• Served as senior performance and availability monitoring consultant and lead architect for Unified Infrastructure Management and Spectrum, and Application Performance Management solutions.• Migration of UIM infrastructure to Cloud-based offering with the Mobile interface. • Designed and executed the UIM which involved tracking the entire infrastructure environment using various probes, systems probe, database, application, network monitoring, and storage monitoring in the cloud.• Made significant contribution in implementing monitoring to achieve the best return on investment (ROI) for the company.• Browser Monitoring & Mobile Application monitoring using App Experience Analytics (AXA).• Network Monitoring using SNMP, Netflow, and troubleshooting using packets captures.• BGP, EIGRP, DMVPN, Syslog Monitoring using Network Management Tools.• Servers, DB, Applications & Storage Monitoring using probes & WMIs for their performance & storing KPIs to create dashboards and applying threshold policies for email & SMS notification as well as integration with a ticketing system.• DMVPN Monitoring using EIGRP connections on store core routers.• MPLS, EVPN Monitoring using Spectrum Network Management tools. • Engaging with the customer in the capacity of Technical Presales Consultant and helping Account Managers with Technical Presentations & building solution documents, POC.

• Effectively handle the design, development, and maintenance of the program in adherence to user requirements, as well as system and technical specifications by incorporating Architect and Consultant roles for different clients of ICS. • Design the solution for Disaster Recovery both on-premises and cloud for various applications such as Unified Infrastructure Manager, Enterprise Network Management solution such as Spectrum• Member of an Architecture Review Board (ARB) and provided design and high-level solutions documents. • During solutions consultant engagement held responsibility for debugging and identification of application errors by monitoring solutions and authoring technical documents, including workflow diagram, deployment diagram, and installation guide, while coaching the team for a technical solution.• Presentation of solutions as Technical Presales Engineer.

• Onboarding of new customers into MSP mix with keeping EMS as a priority for keeping the lights on and adhering the agreed upon SLAs. • Building HLD and POC for prospective customers and helping the sales team as a Technical Pre-Sales EMS Solutions Architect• Spearheaded the development and execution of EMS Suite of products, involving network & server management solutions. • Stakeholder meeting with external customers in MSP environment, architecting solutions and identifying stopgap analysis. Executing the leadership role and presenting the solutions to Management. • Regulated the consolidation of all EMS products and modification of Systems and Network Management solution products based on customer needs and specifications• Capacity Planning and Analysis reports for quarterly review with customers and provided suggestions to resolve any issue, which may occur in near future.

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