Accountability over all aspects of Project Delivery and account managenent.

Provide leadership and coaching for the management team in making investment decisions and product go-to-market strategy.Guided the business analytics team in creating market requirement documents and product requirement documents.Directly worked with investors and CxOs in governance and briefing.Guided the product roadmap creation process, product vision and backlog.Conceptualise the project delivery management strategy, and the performance indicators and manage the technology delivery team's activities daily to deliver the intended outcomes using agile/ scaled agile or hybrid methods.Collaborate with multidisciplinary Product Management teams to align project milestones, and identify and manage risk, schedules, costs, and metrics, ensuring successful delivery of initiatives. Identify the project risk, communicate and manage the same with senior management and clients.Acted as the central point of contact for project stakeholders and managed the Reporting on KPIs to relevant stakeholders.Ensure the software product meets industry standards for quality such as security, interoperability and scalability.

Overall accountability for delivery management (Software development, business process enhancements, and Business Development) for the most lucrative account within the organization. Was a central point of contact for business leaders from the client side.Led and mentored several project managers to deliver the projects under an account.Worked with the client team on requirements and collaborated with key client team members such as business analysts, engineering leads, and so on to ensure delivery.Reviewed existing processes frequently, and recommended and implemented improvement strategies as needed.Responsible for Project budgeting, activity planning, execution, and control.Creating the statement of work and resource planning.Project initiation, kick-off, and negotiations related to managing the engagement. Project scope management.Identifying, communicating, and mitigating risk.Stakeholder management and overall people and process management for the project.Establishing OKRs and Reporting on KPIs to relevant stakeholders.Acting as the main point of contact between the delivery teams, client, and the organisation. Playing an integral part in ensuring the account management aspects are taken care of promptly.

Nimbus Venture (Pvt) Ltd is a cloud-based vehicle data-driven solutions provider for the Transport and logistics business domain. The NimbusVConnect and NimbusHelios, the vehicle data platforms on the cloud, enable solutions to business problems and scenarios, in the vehicle domain, to increase productivity, reduce operational costs, enhance security, and increase product quality and customer satisfaction. The company has been in the industry for more than 12 years and now it is a member of the MG Group of Companies.I was part of the Senior Management team and headed the Software Delivery Function for the organisation.Member of the Senior Management team working on overall company operations directly reporting to the CEO. Played the role of a Scrum master for several SaaS / PaaS, B2B products.Guided several project managers and coordinators on multiple projects.Guided the business product owner to create product road maps, min viable product versions and align the product road map.Worked closely with management to establish a unique software delivery model based on Agile concepts for the organization.Managed the Software Delivery aspects for multiple projects related to the transportation and logistic services domain.Worked closely with the Software delivery team to ensure the project management discipline for project delivery was established and executed effectively.Contributed to the role of a business partner to enhance the key results areas within the Human resources function such as job design, recruitment, performance management and other operational aspects of the organization.Contributed to the business development activities of the organization by playing an integral role in establishing the processes for marketing and sales execution activities in the organisation.

Information and Communication Technology Agency (ICTA) of Sri Lanka is the apex ICT institution of the Government. ICTA has been mandated to take all necessary measures to implement the Government’s Policy and Action Plan in relation to ICT.Responsibilities included As the Senior manager led several other project managers and planned the implementation road map of the e-Local Government solution for Local authorities, worked on procurement-related interventions to contract the deployment vendors and worked with external system development and deployment teams to ensure the plan is executed to achieve a successful deployment.Evaluated local authority's capabilities to move into an automated working environment and advised clients to make necessary changes in technology, people and process while assisting the management to plan and execute necessary adaptation techniques to achieve project objectives.Maintained professional relationships with Provincial Government leaders and Local Government Leaders and directed senior officials as well as staff at Local authorities towards transforming the local authorities into more efficient organizations and developed strategies to implement solutions to organizational problems in achieving those objectives of the project.Liaised directly with Local Authorities where the e-Local Government project was being implemented within the Western, North Western, North Central and Central provinces on an ongoing basis, developed and maintained a professional business relationship, ensured satisfaction with services and solutions provided, and identified opportunities for further enhancement and interventions to be carried out.Carried out actions endorsed by ICTA Program Management and periodically reviewed the impact of changes arising from the implementation of the e-Local Government Project under the Ministry of Provincial Councils and Local Government.

Managing business process reengineering projects for both Business process enhancement and business model streamlining.Structural and framework establishment for Quality, Governance for shared services.Engagement and Training initiatives to bridge technical and non technical competencies.Played the role of the product delivery manager for all new development initiatives to enhance service delivery.Play a Lead role in supporting the Capability Building Project and coordinate to ensure that the project is completed as per the timelines, documentation is completed, and the recommendations are implemented using a Project Management approach.Created an agile hybrid delivery model suitable for the organization..Develop a Quality Assurance Framework in line with the Shared Services business objectives and management expectations.Diagnose performance gaps improvement areas, by brainstorming with the respective cross functional teams to improve the existing Standard Operating Procedures (SOPs) and Service Level Agreement (SLA) Management.Take active part in identifying specific quality initiatives aimed towards improving efficiency and effectiveness of the Shared Services Network.Facilitate designing suitable process based solutions in discussions with the respective team and the Shared Services management by refining the SOPs and SLA’s.Facilitate implementation of the solutions as per agreed solution and track and monitor progress by measuring and reporting the improvements on an ongoing basis in achieving the targeted business goals/ objectives.Design performance monitoring dashboards such as Voice of Customer (VOC) Survey, Quality Dashboard for Monthly / Quarterly Operational Meetings and CRC (Customer Review Committee) Presentations and reverse SLA’s.Conduct periodic study to check the updating of the Desk Instructions and train the relevant staff on the same.

Responsible for overall operational activities including Project delivery, Ops management, process migrations, training, revenue generation/optimisation, and business communications/ coordination.Prepared, implemented and monitored plans to ensure that project goals and objectives are achieved within timelines.Generates and analyzes regular operational reports on productivity, quality and cost in order to initiate corrective action to address focus areas.Played a key role in terms of creating and delivering on the product roadmap and product visioning exercises to align all internal product development activities.Institutes measures to achieve optimum performance in efficiency, quality, profitability and utilization of resources in the department.Ensures timely and accurate endorsement to production teams on project specifications and workflow amendments.Communicates with Clients on all project-related concerns and executes plans to meet expectations.Liaising with support departments on infrastructure and other resource requirements to ensure a smooth flow of daily operations.Identifying training requirements in the department and formulating plans to improve performance in weak areas.Creating documentation on work instructions and project specifications adhering to company methodology.Handling overall production operations complying with ISO and other Security standards in the company.

Process Re-engineeringOverall Operational Optimization Mentoring Training - Process improvement / Lean Methodology

Process Re-engineering Workflow ImprovementsBusiness Coordination

Responsible for delivering process specific services while maintaining a high level of focus.on the customer.Delivering training and guidance to peers and leveraging between business and process requirements as a process trainer.