Eco Group Hold Co is a conglomerate of companies that specializes in providing Financial Services, such as loans.As Operations Team Lead I lead a team who have the responsibility to ensure that all operational activities are efficiently and effectively. I am responsible for performing compliance activities, performing client background checks before offering of loan facility. I also play the role of liaison between the organization and customers, particularly in reviewing client requests and complaints and resolving issues.

Rendering weekly and monthly report.Assist with maintaining data for compliance purpose.Regularly keeping abreast of information of every department and jobs roles to improve customer satisfaction.Manage database of clients.Interfacing with customers and offering financial advisory

Analyze and resolve issues promptly.First point of contact for customers.Followings up on customers feedback.Inputs key data of financial transactions in the database.