Social Media Executive
CurrentSuccessfully executed marketing, promotional and social media campaigns across various social media channels, thereby increasing brand visibility, engagement and awareness. Created and designed visually appealing graphics for posting on all social channels, thereby increasing engagement and interaction on these platforms.Implemented content strategy across all platforms, leading to positive outcomes and increased brand awareness. Performed effective customer service by prompt response to queries and complaints, ensuring customer satisfaction and improving response rate by over 30% Monitored and analyzed key performance metrics, such as engagement rates, click-through rates, and follower growth, to optimize content strategy and achieve continuous improvement.