Develop and implement operational strategies aligned with company goals and objectives.Lead, mentor, and manage a team of employees to ensure high performance and professional growth.Conduct performance reviews and provide constructive feedback.Analyze current operational processes and identify areas for improvement.Implement best practices to enhance efficiency and reduce costs.Establish and track key performance indicators (KPIs) to monitor operational success.Analyze data to make informed decisions and drive continuous improvement.Ensure high levels of customer satisfaction by maintaining efficient and effective operations.Handle customer complaints and implement solutions to prevent recurrence.Leverage technology to automate processes and improve operational efficiency.Stay updated with the latest technological advancements and implement relevant solutions.Maintain open communication channels with senior management and other stakeholders.Prepare and present regular reports on operational performance and project status.

Interact with customers and encourage them to use thebanks applications for their transactions.Register them on these internet platform and teach themhow to carry out transactions with them.Report to the BOM if there are any challenges encounteredin the course of using these platforms and make necessarysuggestions on how they can be resolved.Interact with customers on how the bank can serve thembetter, take their suggestions to the BO (Bank Officer).Prepare daily report and forward to appropriate superiors.

Teaches computer studies at Junior school and ICT at Senior SchoolInstalled Application software on school laptops (Microsoft Office Suite 2013)

Answered several calls of clients (both internal and external), guided them by sorting their queries.Sorted general complaints from both workers and clients by providing the necessary needed solutions to their complaints.Received and reply mails as instructed by the senior managers.Test and developed software documentations for new software or website created. etc

Prepare manuals for all the Microsoft packages that is been taught to the students.Lectured students on Microsoft Word, and Power point.Ensured proper behaviour of student in the institute.