Starting my career in customer service seemed like a mismatch at first, given my B.Sc. in Computer Science. However, I immediately recognized the opportunity it presented to understand the most valuable asset of any business, the people (internal and external).I am a customer service expert with over ten years of experience.This is how I sum up my job: I assist your company in revenue generation and profitability by:Serving as the first point of contact for your customers (enquiry, request, or complaint management)Help your customers fall in love with your brand (Customer Satisfaction).Building trust between you and your customers (Customer Loyalty)Supporting the retention of your customers (Customer Retention)Putting the customer at the heart of all I do (Customer Experience and Operations Excellence)Upselling and cross-selling your product or service (Sales and Marketing)I am proficient in translating English IVR scripts into Igbo and delivering exceptional voice-over and recording services for IVR systems. My approach is characterized by clarity, quality, and a human touch that resonates with the target audience.There's a real person behind this profile, too! When I'm not at work, I'm being a mother to my twin daughters and their not-so-little sister.In my free time, you might find me trying out new recipes, reading, or resting.