Customer Consultation & Solution Design:- Meet with customers to understand their technical needs and propose tailored solutions, focusing on chillers and thermofluids.- Collaborate through the design process, adjusting designs to meet customer requirements and ensure operational success.Sales, Quotation & Negotiation:- Respond to RFQs, identify appropriate chillers based on specifications such as cooling capacity, temperature range, and power requirements.- Prepare accurate quotations, negotiate terms, and close sales effectively.- Coordinate lead times and delivery schedules with manufacturers to ensure on-time product delivery.- Sell additional products, including thermofluids, by providing customized recommendations from various suppliers.Service & After-Sales Support:- Address customer service issues, including repairs, upgrades, and modifications.- Determine whether issues require onsite support or workshop servicing and coordinate with service engineers for timely resolution.- Provide detailed quotations for repairs, discuss solutions with customers, and finalize service agreements.Collaborative Problem Solving & Project Management:- Work with internal teams (engineering, service, and production) to resolve customer challenges and meet project goals.- Use CRM to track customer interactions, monitor service requests, and ensure follow-up for timely and effective service delivery.

- Conducting Moldflow analysis to optimize plastic component designs for manufacturability, minimizing defects such as warping, sink marks, and voids.- Collaborating with design engineers to ensure plastic parts meet performance and aesthetic requirements while considering manufacturing constraints.- Simulating injection molding processes to predict and prevent potential issues like short shots, knit lines, and part distortion.- Providing recommendations for tooling modifications and process adjustments based on analysis results to improve part quality and production efficiency.- Performing structural analysis to assess the mechanical integrity and durability of plastic components under various loading conditions.- Validating designs through finite element analysis (FEA) to ensure they meet safety, performance, and reliability standards.- Interpreting simulation results and communicating findings to cross-functional teams, including design, manufacturing, and quality assurance.- Continuously improving analysis methodologies and best practices to enhance the efficiency and accuracy of plastic component development processes.

Responsibilities- Provide Professional level of demonstration of the software Products to the prospects and customers- Troubleshoot using remote access and provide technical solutions for the software- Engage with the projects team to assist on different projects Drafting, 3D Modeling, FEA, CFD, etc.- Provide in-house and onsite technical support and troubleshooting to the customer with the software related issue- Conduct SolidWorks Certified Training Course as a TrainerAchievements (SOLIDWORKS certified Exam)1. CSWA - Mechanical Design2. CSWP - Mechanical Design3. Technical Support Onboarding4. Technical Support Advanced5. CSWPA - Drawing Tools6. CSWPA - Weldments7. CSWP - Flow8. CSWPA - Sheet Metal9. CSWA - Simulation10. CSWP - Simulation11. CSWPA - Surface Modeling

Flywheel Energy Generation Project Size Analysis- Research and design on a working project.- 3D CAD drawing & 2D Sketch Drawing(SOLIDWORKS)- Component detailing such as different valve and steel structures- Calculation spreadsheet generation (Excel).- Applying ANSI and ASME code in designing and finding materials on market.BEM Heat Exchanger Design and Fabrication Study- Study design process and the types of Shell-Tube Heat Exchanger.- Study the symbols and indicators in the 2D sketches.Piping Valves 3D CAD Modelling- 3D CAD drawing(SOLIDWORKS).- Such as different sizing Ball Valve, Strainer and Manifolds.