Report: CTOResponsible for managing the areas of Processes, Service Desk, Operations, and the teams handling Linux platform, Telecom, Windows, Database, DevOps, and Internal IT. These teams are responsible for the entire operation of internal systems and retail products, supporting the server infrastructure and systems that serve over 250,000 customers across various IaaS, PaaS, and SaaS products. Ensuring the quality, availability, and security of services, as well as customer satisfaction… Show more Report: CTOResponsible for managing the areas of Processes, Service Desk, Operations, and the teams handling Linux platform, Telecom, Windows, Database, DevOps, and Internal IT. These teams are responsible for the entire operation of internal systems and retail products, supporting the server infrastructure and systems that serve over 250,000 customers across various IaaS, PaaS, and SaaS products. Ensuring the quality, availability, and security of services, as well as customer satisfaction and continuous process improvement. Show less

Report: CTOResponsible for managing the areas of Service Desk, Processes, Operations, and teams handling Linux, Telecom, Windows, and Database platforms. - I was responsible for leading the monitoring project of the sales flow (website, forms, checkout) using the NewRelic platform. With this project, we reduced incident response time and enhanced visibility into performance indicators of the website and associated components, including real-time dashboards on sales.

Report: CTOResponsible for managing the Operations areas and teams handling Linux, Telecom, Windows, and Database platforms. - The main implemented project involved the consolidation and update of the ITSM tool (CA-SDM -> ServiceNow), revisiting all existing IT processes (Incidents, Changes, Problems and requests).

Report: IT Operations ManagerResponsible for managing the teams in Operating Systems, Database, Backup, and Telecom, where I led a group of 17 analysts. I focused on overseeing the teams to ensure the quality and continuous improvement of services delivered. Providing feedback, both individually in 1:1s and as a group.I was responsible for monitoring and ensuring the key performance indicators (KPIs) and service level agreements (SLAs) of the supported services. In early 2015, I led… Show more Report: IT Operations ManagerResponsible for managing the teams in Operating Systems, Database, Backup, and Telecom, where I led a group of 17 analysts. I focused on overseeing the teams to ensure the quality and continuous improvement of services delivered. Providing feedback, both individually in 1:1s and as a group.I was responsible for monitoring and ensuring the key performance indicators (KPIs) and service level agreements (SLAs) of the supported services. In early 2015, I led the consolidation project of SQL servers, achieving a reduction in Microsoft SQL licensing costs of over R$2.0MM/year.Between 2014 and 2015, I restructured the Telecom department, optimizing resources, renegotiating contracts with carriers, and reducing recurring telecommunication costs. I was responsible for implementing various communication standards and processes between Engineering and Operations teams, actively supporting the implementation of ITIL processes within the operation.I managed a capacity optimization project and reviewed production environments, resulting in various benefits such as a reduction in incident response time, improved performance, and increased availability of the environments. Show less

During my tenure at Petrobras, I was responsible for leading the Linux and Unix Operating Systems team in the South São Paulo Region. This group comprised 9 analysts responsible for the administration and support of approximately 500 mission-critical servers distributed across Data Centers in Brazil and abroad. The team supported internal teams working with Oracle and SQL databases, as well as Weblogic, JBoss, IIS applications, and provided assistance to development teams.I actively… Show more During my tenure at Petrobras, I was responsible for leading the Linux and Unix Operating Systems team in the South São Paulo Region. This group comprised 9 analysts responsible for the administration and support of approximately 500 mission-critical servers distributed across Data Centers in Brazil and abroad. The team supported internal teams working with Oracle and SQL databases, as well as Weblogic, JBoss, IIS applications, and provided assistance to development teams.I actively participated in the Corporate Printing Optimization Program, which involved optimizing printer pools, standardization, server consolidation, and job billing treatment (developed in Python and Perl). The projects included the migration of over 95,000 users and 9,000 printers across units in Brazil and abroad.During the printing optimization program, the group I led developed an in-house printing solution for iPads and iPhones exclusively for Petrobras' top management. The environment featured redundancy and had the capacity to support approximately 200 printers and over 2,000 tablets.I was responsible for the technical definition of several Request for Proposals (RFPs), including the RFP for the procurement of Virtual Desktops hosted in a Cloud Computing environment (HVD) and the RFP for the procurement of print server administration services. I served as a project manager in the implementation of Linux Desktops and supported various initiatives involving the use of open-source software within Petrobras.I also acted as the technical leader for a High-Performance Computing (HPC) solution with a 16-server Cluster (192 CPUs) for parallel processing in the research department. The in-house development of this solution resulted in savings exceeding 1 million reais for the company. Show less

In addition to the activities carried out at Petrobras, I served as the company's representative and was responsible for contract service measurement.

In addition to the activities carried out at Petrobras, I served as the company's representative and was responsible for contract service measurement.

Working as a contractor at Petrobras

I actively contributed to the development of innovative solutions and products, as well as the adaptation of global products for the local market. Throughout this period, I held the responsibility for managing the portfolio of Computing Services products.

I was responsible for managing the technical support and customer service team, leading a group of 6 support analysts.