Automotive Service Advisor
CurrentAn automotive service position centered around customer experience, service transactions, and factory warranty conduct. The position provides comprehensive information for customers about their in-service vehicles in areas such as maintenance, repair, pricing and warranty. We are tasked with handling individual customer vehicle progress by properly documenting customer concerns, overseeing quality of work of tasks performed on vehicles, providing proper pricing for customers, as well as precise timelines to optimize positive customer interaction. The position also entails maximization of service sales and gross profit for service and dealership sales vehicles. The position interacts primarily with CDK Global software, as well as Xtime, TruVideo, and ADP services for scheduling, task management, record keeping and payroll processes.
