-Deliver Retail sales Management team projects.- Agree KPIs & objectives with direct line manager & deliver results. Review monthly with direct line manager. Agree strengths & weaknesses & work on areas to develop.- Manage project budgets, ensuring all deliverables are met & mapped against KPIs. Ensure necessary agreed training is adopted & applied to increase own performance.- Daily automated KPI reporting in a way that highlights achievement & under-achievement.- Developing a fair method of monthly target setting for allocation across stores.- Developing a Retail Calendar to provide a twelve month view of planned in-store activities & ensure it is aligned with marketing & product.- Contributing to the Customer Experience across Direct Retail through engagement & a close relationship with colleagues within function & cross functionally.- Identifying best practice & integrating into projects. Identify areas of risk. Escalate risk scenarios to direct line manager.- Develop & deliver continuous improvement in all areas of customer interaction & simplifying store team operations.- Instigating & supporting all appropriate activities which further enhance the value of Etisalat retail to the customer.- Develop strong cross functional relationships to ensure the retail sales management team gain support & provide support to other appropriate functions.- Build & foster a strong team working environment in line with Etisalat values.- Customer experience measurement & improvement- Store systems development, improvement & delivery- Time & motion studies & improvements- Best practice hub- KPI development & delivery- Daily results reporting- Launching projects & initiatives into stores

Up and Cross sell MTN products and Services (Telemarketing) to grow spend.Ensure Key Customer Data is adequately captured and prompt documentation of transactions and collect data and information on customer care needs/issues.Monitor Accounts as assigned by partners.Prepare standard and ad hoc reports on sales for management review and carry out statistical / data compilation/reconciliation, as directed, to ameliorate service.Educate customers on MTN products and services, functionalities, features and competitive advantageCapture and monitor customer complaints and points of improvement and ensure complaints and queries are promptly attended to and escalated appropriatelyEstablish and maintain professional business relationship with customers to enhance MTNN’s business, image and services.Handle all enquiries and requests of customers and ensure resolution as well as inform customers of status of their complaint, query or request and record details of contact.Collaborate with Segment management to develop customised educational content for customer educationCombine customer care, sales, and routine administrative tasksGenerate funds from sales and render after sales support serviceHandle cash and ensure correct amounts paid