Chioma Mbala Email & Phone Number

United Kingdom

Input and update information into databases and office records using Microsoft Excel. - Assist in routine audits to verify data accuracy and integrity. - Organize office files, both physical and digital. - Ensure the security and confidentiality of sensitive office data. - Assist with general office administrative tasks including file organisation, documentation and record-keeping.

Lagos, Nigeria

- Utilize Microsoft Dynamics 365 to log, track, and manage customer complaints efficiently.- Ensure timely resolution of issues by coordinating with relevant departments and maintaining effective communication with customers throughout the complaint lifecycle.- Process and manage branch expense requisition requests using the Oracle EBS Suite.- Ensure that all requisitions are compliant with bank policies and budgetary constraints.- Work with the procurement department to track expenses and ensure accurate budget reporting.- Analyze branch performance metrics and track key performance indicators (KPIs) using Excel.- Prepare detailed monthly reports that summarize branch activities, performance trends, and financial metrics.- Present findings to teams and branch management, providing actionable insights to improve operational efficiency.- Provide high-quality customer service by addressing inquiries related to bank products, services, and complaint resolutions.

Nigeria

- Assist customers with inquiries regarding their accounts, transactions, and bank services.- Accurately input, update, and maintain customer data within the bank's database systems.- Assist in generating data-driven reports on customer trends, inquiries, and service requests.- Process requests such as account openings, closures, updates, and transactions while ensuring compliance with bank policies.- Manage customer profiles, ensuring data is secure, accurate, and adheres to banking regulations and privacy policies.- Work closely with other bank departments, including operations, IT, and compliance, to ensure smooth data flow and problem resolution.- Provide relevant data or information to teams that need it for processing loans, credit applications, or other banking services.- Assist customers with navigating the bank’s digital services, including mobile banking apps and online portals.- Ensure all data management processes comply with banking regulations, data protection laws, and internal security policies.

Abia State Secretariat

- Input and update information into databases and office records using Microsoft Excel.- Assist in routine audits to verify data accuracy and integrity.- Organize office files, both physical and digital.- Ensure the security and confidentiality of sensitive office data.- Assist with general office administrative tasks including file organisation, documentation and record-keeping.