- Provide exceptional customer support via phone, email, and chat for all fintech products and services.- Resolve customer inquiries, concerns, and complaints promptly and professionally.- Educate customers on fintech products, features, and benefits to enhance their understanding and usage.- Assist customers with account setup, transactions, and troubleshooting technical issues.- Maintain accurate records of customer interactions and transactions.-… Show more - Provide exceptional customer support via phone, email, and chat for all fintech products and services.- Resolve customer inquiries, concerns, and complaints promptly and professionally.- Educate customers on fintech products, features, and benefits to enhance their understanding and usage.- Assist customers with account setup, transactions, and troubleshooting technical issues.- Maintain accurate records of customer interactions and transactions.- Collaborate with cross-functional teams to escalate and resolve complex customer issues.- Identify opportunities for process improvements to enhance customer experience.- Stay updated on industry trends, regulatory changes, and fintech product updates.- Participate in ongoing training and development programs to improve product knowledge and customer service skills.- Uphold company values and adhere to regulatory compliance standards in all customer interactions. Show less

- Identify and pursue new business opportunities within the fintech sector.- Conduct market research to identify trends, competitors, and expansion opportunities.- Build and maintain relationships with key stakeholders.- Generate leads through various channels and manage the sales pipeline.- Lead negotiations and secure partnerships or client agreements.- Collaborate with cross-functional teams on partnership execution.- Track and report on… Show more - Identify and pursue new business opportunities within the fintech sector.- Conduct market research to identify trends, competitors, and expansion opportunities.- Build and maintain relationships with key stakeholders.- Generate leads through various channels and manage the sales pipeline.- Lead negotiations and secure partnerships or client agreements.- Collaborate with cross-functional teams on partnership execution.- Track and report on business development activities.- Stay updated on industry regulations and market trends.- Represent the company at industry events and conferences.- Develop and implement strategies to penetrate new markets and segments.- Provide input into product development based on market insights and customer feedback.- Analyze competitor strategies and market positioning to inform business decisions.- Develop pricing strategies and proposals for potential partnerships or deals.- Support the onboarding process for new clients or partners, ensuring a smooth transition and alignment of expectations.- Continuously evaluate and optimize business development processes and strategies for efficiency and effectiveness. Show less