Chioma Markins

Chioma Markins Email and Phone Number

Bilingual Executive Secretary @ Thor Steel SARL
Cotonou, BJ
Chioma Markins's Location
Cotonou, Littoral, Benin, Benin
About Chioma Markins

Your customers are as important to me as they are to you, that is why I'm available to always provide professional customer support to customers through email, online chat, and phone support.With over 5 years of extensive hands on experience as a customer service representative who specializes in customer satisfaction, customer retention, customer relationship management, customer loyalty management, troubleshooting, complaint management, etc, I have offered undiluted and empathetic customer support to customers across different industries and region.I greatly increased the customer satisfaction rate for my previous clients, which gave them a boost in customer retention and customer loyalty.In managing customers, one must have a solid customer relationship management experience, which I have used throughout the years to ensure maximum customer service.I am also a direct sales telemarketer and appointment setter with over 6 years of experience in sales, sales development, cold calling, appointment settings, appointment scheduling, lead qualification, lead research, negotiation, B2B and B2C sales and marketing, etc.With my vast sales experience, I have closed multiple sales deals and set more than 4,000 appointments with prospects, which have led to being referred as a contract appointment setter, and to being promoted to train intern appointment setters.My experiences will bring more revenue to your organization, and retain more customers through effective appointment settings and customer service.To contact me, kindly send a direct message or an email via ✉️ chiomahannahmarkins@gmail.comI respond swiftly just the same way I manage projects.Best wishes,Chioma Markins

Chioma Markins's Current Company Details
Thor Steel SARL

Thor Steel Sarl

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Bilingual Executive Secretary
Cotonou, BJ
Chioma Markins Work Experience Details
  • Thor Steel Sarl
    Bilingual Executive Secretary
    Thor Steel Sarl
    Cotonou, Bj
  • North Cascades Digital
    Sales Representative
    North Cascades Digital Apr 2024 - Present
  • Smalz Enterprise
    Appointment Setter
    Smalz Enterprise Apr 2016 - Present
    Benin
    ✅ Creating effective sales development strategies to ensure a better sales experience which in turn leads to an increased revenue.✅ Making cold calls to prospects and persuading them with a customized cold call script.✅ Qualifying leads and moving them to the next sales funnel stage after making the first outbound calls with them.✅ Researching about cold leads, creating a customer persona which contains all important details about them like their interests, contact, etc,… Show more ✅ Creating effective sales development strategies to ensure a better sales experience which in turn leads to an increased revenue.✅ Making cold calls to prospects and persuading them with a customized cold call script.✅ Qualifying leads and moving them to the next sales funnel stage after making the first outbound calls with them.✅ Researching about cold leads, creating a customer persona which contains all important details about them like their interests, contact, etc, for a better target when making cold calls to them.✅ Setting appointments with prospective students and clients by using a well written cold script to contact them, and afterward, scheduling the appointments on some software like Picktime, Setmore, etc. Show less
  • Tenposshomes
    Customer Service Representative
    Tenposshomes Mar 2022 - Mar 2024
    Ikeja, Lagos State, Nigeria
    ✅ Managed customer complaints by creating customer's tickets on CRM software like Zendesk, Freshdesk, HubSpot, and Intercom, for a swift customer interaction, troubleshooting, and problem resolution.✅ Assigned customer complaint tickets to capable team members for a quick problem-solving process when I'm absent.✅ Increased the rate of customer satisfaction in the company by always offering prompt customer service which led to customers chosing me most as their best customer… Show more ✅ Managed customer complaints by creating customer's tickets on CRM software like Zendesk, Freshdesk, HubSpot, and Intercom, for a swift customer interaction, troubleshooting, and problem resolution.✅ Assigned customer complaint tickets to capable team members for a quick problem-solving process when I'm absent.✅ Increased the rate of customer satisfaction in the company by always offering prompt customer service which led to customers chosing me most as their best customer service representative.✅ Quickly responded to customer inquiries and feedback to enhance customer satisfaction.✅ Used customer feedback to improve customer service in the organization by acting upon the feedback and also giving room for improvement, thereby prompting customer relationships between the brand and customers. Show less

Chioma Markins Education Details

Frequently Asked Questions about Chioma Markins

What company does Chioma Markins work for?

Chioma Markins works for Thor Steel Sarl

What is Chioma Markins's role at the current company?

Chioma Markins's current role is Bilingual Executive Secretary.

What schools did Chioma Markins attend?

Chioma Markins attended University Of Benin.

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