Edmund G. "Chip" Coomes Email & Phone Number

Issaquah, Washington, United States

Seattle, Washington, United States

Managed test processes, systems, and QA staff in an Agile environment.Created/reviewed QA team test plans to ensure application coverage.Designed and implemented automated test framework for Fraxion cloud application.Reviewed and merged QA team code changes for automation applications in Git/Github.Functional, Load, Error, and Validation testing of API endpoints.Designed and implemented automated test framework for API endpoint testing.Manual testing of multiple Fraxion and eRequester software products.Ensured all software issues are properly described and can be reproduced by development.

Greater Seattle Area

Managed test processes, systems, and QA staff in an Agile environment.Created/reviewed QA team test plans to ensure application coverage.Designed and implemented automated test framework for Fraxion cloud application.Reviewed and merged QA team code changes for automation applications in Git/Github.Functional, Load, Error, and Validation testing of API endpoints.Designed and implemented automated test framework for API endpoint testing.Manual testing of multiple Fraxion and eRequester software products.Ensured all software issues are properly described and can be reproduced by development.

Manual testing of eRequester Software.Design and implement automated test framework for eRequster on-prem and cloud web applications.Ensure all software issues are properly described and can be reproduced by development.Manage, maintain, and prioritize issue database.

Manage test processes, test systems (approximately 40 servers/workstations), and testing staff.Implement a test regiment to ensure that all functionality meets intended design specifications.Ensure all software issues are properly described and can be reproduced by development.Manage, maintain, and prioritize issue database.Provide product stability and proper functionality.Create & maintain software documentation including manuals and quick start guides.Coordinate software releases and set release dates.Additional responsibilities: Technical liaison for Marketing department; Web site updates for all downloads & documentation; primary technical contact for Japanese business development staff, partners & resellers; top level technical support 24x7.

Created standardized test templates and design standardized testing procedures.Implementated a test regiment to ensure that all functionality meets intended design specification.Assisted Development team with functionality and design questions.Assisted and trained testing staff.Additional responsibilities: Ensured product stability and proper functionality; created & maintained software documentation; coordinated software releases; top level tech support 24x7.

Addressed incoming customer calls and emails.Assisted lower level support technicians with issues requiring escalation.Trained new support technicians.Created and maintained software documentation.

Issued product licenses for new purchases and upgrades.Maintained spreadsheets of all licenses issued to customers.

Shipped hard copies of the software and documentation for all purchases/upgrades.Oversaw burning and imprinting of all software onto CDs.Printed, collated, and packaged all software documentation.Maintained stock of marketing collateral, shipping materials, and office supplies.