Chip Freney Email & Phone Number

Malvern, Pennsylvania, United States

• Collaborates and partners with clients across the company to ensure training programs incorporate accurate and appropriate content including, but not limited to, customer service, operational procedures, product knowledge, and consultative sales/relationship building skills• Develops and delivers education courses including Business Development, Professional Development, Supervision and Leadership Training, Targeted Leadership Development, Culture and Customer Service Consumer and Commercial Lending.• Partners with Education Director to design, develop and produce the Core Education Curriculum and Certification program requirements. Establishes employee development programs that support employee learning paths and career maps for all positions.• Acts as a partner and consultant to management and supervisory personnel Bank-wide identifying employee training needs and recommending possible education and development solutions.• Evaluates the effectiveness of training programs in coordination with managers and supervisors including the impact of training on learners’ job performance. Tracks, and reports the information gathered.• Works with Education Director to develop annual and monthly training plans according to priorities set by the Bank’s management team.• Provides ongoing coaching of individual employees to increase skill proficiency and resolve performance deficiencies.

Radnor, Pa

• Led operations and field (sales) training across the Retirement Plan Services work force• Led a team of eight (8) trainers and instructional designers and one (1) Training Director of Operations Training at the Lincoln Home Office in Fort Wayne, IN• Led a team of five (5) training consultants for field and sales training across the United States• Oversaw design and deployment of new employee orientation and onboarding programs• Evaluated effectiveness of existing training design and development practices• Successfully implemented training department organizational structure and instructional design processes and procedures in support of employee development, role-specific training, and organizational projects• Evaluated training team talent and designed and implemented individual development plans to improve and align knowledge, skills, and abilities• Partnered with specific departments to assess training needs and design, develop, and implement new hire, technical, and compliance training

Exton

Lead a team of skilled workplace learning professionals charged with determining the organization’s training needs ensuring effective, engaging training programs and development opportunities enabling individuals and teams to deliver results and realize their potential.• Created the training function and the learning and leadership development team that includes 1 learning content manager, 1 instructional designer, 1 senior instructor/performance consultant, and 2 instructor/performance consultants• Identified strategic talent demands and created and implemented talent management strategies and infrastructure that prepared staff for extraordinary growth of 20% plus• Designed, implemented and oversaw an effective, strategically aligned internal human resource development consulting practice• Built and executed an organization-wide learning strategy and individual development plans that retained high performing employees and reduced turnover from 33% to 16%• Established learning management system and e-learning platform that improved learner engagement resulting in reduced new employee training time from 8 weeks to 5 and time to proficiency from 6 months to 4 as well as 100% completion of Annual Compliance Training

Exton

Led Citadel training & development team. Determined organization’s training needs. Formulated and implemented plans, procedures and programs to meet those needs.• Developed, coached and guided Training Officers and Project Manager. Created and implemented in-house management training courses.• Initiated organization-wide project management function by establishing recognized project management processes and practices resulting in projects consistently meeting deadlines and budgetsAppointed Compliance Officer, (2003-2006)• Established and continually maintained a comprehensive Compliance Program which reduced internal audit findings and eliminated NCUA regulatory findings

Exton

Performed all functions of instructional design and implementation of training programs in Credit Union Branch Operations functions, product knowledge, sales and customer service.

Med, Education; Instructional Systems Design

Ba, Fine Arts

Graduate Certificate, Professional Human Resource Management

Graduate Certificate, Essentials Of Human Resources

Graduate Certifiacte, Project Management

Teambuiding