Chip Henderson Email & Phone Number

West Unity, Ohio, United States

Toledo, Ohio Metropolitan Area

Managed a 3-state territory in Western, Ohio, Indiana, and Michigan while reestablishing and maintaining customer relations and fueling sales. Utilized CRM to help manage client base and needs.• Propelled sales by 20% first year and 50% in second year while increasing gross profit by 25% and 50%. • Secured four new customers during the first year with 35 new products purchased and by six new clients with 33 new products in 2023.

United States

Transferred product information to new facilities after closing the Calumet City location. Worked with sales to educate them on each product and how to improve marketing effectiveness. Traveled on-site customer locations to improve quality and provide on-site solutions regarding processing-related concerns. Managed black product lines across six Chroma locations and selected products for customers based on specs and regulatory requirements.• Facilitated presentations to secure customer buy-in.• Led project to consolidate raw materials, saving $300K.• Worked seamlessly with plastic extrusion, injection, and blow molding customers to resolve processing problems.

Calumet City, Illinois, United States

Advanced throughout career based on excellence and knowledge. Director of Process Improvement (August 2014 – April 2020)Remotely managed quality and R&D lab managers at various locations and the capital expenditure budget for departments company-wide. Interfaced with plastic extrusion, injection, and blow molding customers to troubleshoot processing problems.. • Standardized a tracking system to capture performance metrics of each department. • Led technical presentations to sales team members regarding new R&D products and services.• Spearheaded project to consolidate raw materials and cut costs.• Streamlined R&D department by integrating a new paperless project system.Technical Sales Representative (June 2010 – August 2013)Served as the first point of contact for technical support for all products in the United States. Traveled onsite for quality issues and to diagnose and offer solutions. Provided technical sales support to Regional and Account Sales Managers. Participated in tradeshows and represented the company at booths.Account Executive – Ohio, Michigan, Indiana, and Illinois (May 2007 – June 2010)Led efforts to establish and maintain excellent customer relationships and experience. Utilized CRM to track sales cycle and maintain customer information.

Ohio, Michigan, Indiana, West Virginia

Accel Color offers a complete line of custom and proprietary products and services for the plastics industry, including AccelMax color and additive concentrates, dry color blends, liquid color concentrates, and toll and custom compounding.Account Executive – Ohio, Michigan, Indiana, and Illinois (May 2002 – May 2008)Ignited sales grew 27% during the first year and 25% during the second year. Charged with overseeing the development and maintenance of the Ohio, Michigan, and Indiana sales territory. Led efforts to establish and maintain excellent customer relationships and experience. Utilized CRM to track sales cycle and maintain customer information. Color Lab Technician Lab Technician (May 2000 – May 2002)Spearheaded color lab initiatives to include color-matching, calking, and sealant matches. Conduct lab tests, including moisture analysis, melt flow, and press-outs. Utilized ACS computer with formulation and quality control software.

Oversaw nine UAW color matches for the automotive vinyl facility. Provided leadership to 18 UAW color compound employees. * Created policies and procedures to reduce the number of adds by 50%.* Trained to become a Certified QS-9000 Internal Auditor and maintained QS-9000 quality procedures and standards.

Quality Control Supervisor; Broadview Heights, Ohio (February 1998 – September 1998)Provided leadership to seven quality technicians. Provided quality checks on customer products and resolved customer issues.Color Lab Formulator; Broadview Heights, Ohio (August 1996 – February 1998)Carried out color matching and formulating tasks.Customer Service Manager; Greenville, South Carolina (September 1994 – August 1996)Ensured customer orders were prioritized for production and lab initiatives. Calculated quotations and negotiation prices to include completion dates. Collaborated with the Account Manager on critical accounts. Coordinated and consolidated departments to another facility. Color Lab Technician; Greenville, South Carolina (August 1992 – September 1994)Facilitated color-matching initiatives and supervised all caulk and sealant matches. Conduct lab tests, including moisture analysis, melt flow, and press-outs. Utilized ACS computer with SAP software for formulation and quality control.