Chip Owen Email and Phone Number

In the last five years, CROEfficient Technology has honed our focus on delivering complex heterogenous database integration, forensic auditing tools, business decision automation: customized manufacturing, planning, purchasing, costing tools, supplier contract management, and advanced reporting. We also offer data driven subscripted outcomes and notifications to our Customers’ customers and suppliers via software you already own. While the keystone systems we presently work is primarily Syspro, we offer custom integrations and migrations from Sage, proprietary, and other third party databases, as well as any other SQL driven ERP. All of such customizations are extensible to any ERP/MRP, and of our own design. We do not re-sell any software as a business model, but assist customers in the advancement of the softwares they rely upon or have already purchased and need configured.We come from beginnings in Global IT design and direction, call center planning and knowledge base management, SDLC, and infrastructure design and efficiency engineering. That skill is still used daily, and we are experienced in delivering to complex multi site recovery requirements as well as affordable VPN/ end-node management, and software subscription management. If it is an IT expert you need, who can build ground-up efficiencies and solutions to cumbersome ERP processes and lack of integration between systems and challenges, look no further. You’ve found your answer.

Project Management of ERP implementation - SysproInfrastructure and Cloud Computing Advanced ConsultingNetwork, WAN, SAN Design ConsultingDevelop SQL Integration and Conversion toolsDevelop Business Automation

A great place to exercise ground-up infrastructure design and deployment skills, ERP implementation knowledge and advanced AD/SQL design skills. I just completed a major network design overhaul involving hybridizing application access methodologies uniquely dependent on each site's infrastructure capabilities vs.ROI/Risk assessment of each facility's best application delivery vehicle..

IT DIRECTION, MANAGEMENT & INDIVIDUAL CONTRIBUTION Assess partner and vendor competence - Negotiate telecom, security, software contracts Design WAN network infrastructure and security model Oversee and actively contribute to technology deploymentso Workstation deployment automation - Dell KACE o External software support administration – BOMGARo VMware ESXi virtualization including SAN replication and high availability o Active Directory 2008 and Exchange 2007 deployment/managemento SQL SSRS, Crystal Reporting and SQL scripts, backup and restoreo Symantec Backup Exec, System State Recovery, and Endpoint Protectiono Active/passive and standby firewalls, switches and virtual infrastructure designed for optimal uptimeo Cisco ASA Site-to-Site VPN and Remote Client VPN communications configurationo Deploy Citrix XenApp Farm with full redundancy and secure gatewayo Administer Windows Sharepoint SystemsBUSINESS, ERP/CRM PROCESS ANALYSIS AND INTEGRATION Integrate UPS package billings with ERP Architect specialized barcode based quick-receipt and dispatch processes for warehouse efficiency Implement Uptime SLA compliance tools for corporate Service Level Agreement tracking Implement hundreds of specialized financial, CRM and MRP reports through Crystal reports, SSRS and Access Integrate Microsoft Access quality complaint databases into Syspro CRM database ticketing systems Translate executive call center reporting requirements into actionable business intelligence reports for middle management Create Service Contract Administration system, processes and renewal reports and corresponding financial tracking information systems Architect secure, traceable mobile solution connectivity model for ediary devices, while adhering to existing customer requirements and units in the field

 Project Management: Configure Deploy and manage Solomon/Great Plains MRP software solution and train employees during transition Manage overseas development of Flash garment design wizard allowing uploads of images into server side Linux/Perl/Imagemagic/Ghostwriter technology upon IIS server (Internet Information Services) Architect and manage HTML/Flash based catalog and web ordering system for corporate web presence Implement Windows 2000 Active Directory Domain Server Farm, DNS, WINS, TCPIP, Email, routing, Cisco firewall, Terminal Services, security infrastructure, server and hardware installation, budgeting, security policy, workstation replacement, deployment and licensure compliance Install and configure Proxim Wireless bridge, telephony systems and ground-up configuration of secondary network Design spreadsheets, linking, and connectivity for Inventory Analysis, Sales forecasts, Transaction Imports, Replenishment timeline requirements and materials/resource planning Design, configure and manage Corporate Antivirus and AntiSpam software Rollout, configure and support prototype “Kornit” Digital Direct-On-Garment print systems & sublimation print processes, including RIP familiarity for Wasatch, Onyx and Ergosoft Rip Software Image and art manipulation in Adobe Photoshop, Illustrator and In Design with CMYK and RGB based images

• Maintain Point of Sale Micros workstations and server (8700 SCO and 9700 Win2K)• Administer and Configure Cisco Wireless Bridges• Maintain Great Plains/SQL 2000 accounting server and client technology• Design and Administer Active Directory/Windows NT 4.0 multi-domain environment• Manage corporate wide backup solutions through Veritas 8.6 and OS backup procedures• Configure Exchange 5.5 multidomain email environment

• Troubleshoot advanced network/WAN connectivity/protocol/OS issues in Microsoft environment• Solely designed and implemented an internal training program for PC-AS/400 Communications, TCP/IP and networking• Create technical documentation for difficult to understand processes• Mentor and manage new employees and train on troubleshooting skills • Test new releases of software for faults, interoperability and speed within a Citrix implementation, as well as utilizing debug tools during application execution• Administer, upgrade and support internal AS/400s and their connectivity• Implement preventive fault tolerance and backup procedures to avoid downtime Work with dll verifiers to debug application failures