Director, Enterprise Operations
San Jose, Ca, Us
Developed and managed Avago's Global IT Operations function, which includes:Lower Costs - CIO Executive team delivering $50M+ IT cost reductions over 7 years; driving IT costs to 1.1% of revenue while meeting or exceeding all SLAsAcquisition Integration - PM for the integration of the CyOptics Inc. acquisition (~$1B Sales); delivered on-time, within budget and scopeTransformational Strategy - Transitioned to a multi-vendor outsourced model, including the adoption of multiple enterprise-wide Cloud solutions, the deployment of mobile and desktop collaboration tools, virtualization and business analyticsCustomer Engagement – Implemented an internal customer engagement model, increasing satisfaction scores four consecutive years runningSupplier Management – Implemented OLAs between key suppliers; Implemented the IT Supplier Quality Award program, improving overall supplier performance three years runningFinancial Management - Managed technology services and operations budgets at or below target every quarter since 1997Procurement Services – Managed a portfolio of 400+ contracts ($100M+), delivering average annual cost reductions of $2.5MQuality Improvement – Implemented key metrics, driving improvements in system enhancements through quality monitoring/control and lower costsInformation Security – Initiated enterprise level Security Assessments resulting in the implementation of: policy revisions, mobile security controls, MSS capability, security metrics/dashboard, etc.Compliance - Passed SOX, External and Internal audits 6 consecutive years; implemented Audit Framework to increase efficiency and lower PBC response timesIT Governance / PMO – Implemented an enterprise-wide governance model, delivering on-time, on-budget project performance in excess of 95%Communications – Continual improvement in IT-based, enterprise-wide communications through the adoption of push/pull/subscription based technology and RSS/Dashboard feeds