•Answered Telephony questions for 200+ customers using 3Com/Dash/Picazo/Telecor/Zultys PBXs.•Installed new PBXs from start to finish, including call flow design and post install fine tuning.•Created and imitated features not native to the 3Com/Dash/Picazo/Telecor/Zultys PBXs.•Trained customers on phone system features and administration.•Supported customers for service and repair, remotely and onsite.•Researched and evaluated phone systems and peripherals.•Ordered and troubleshot telecommunications services.•Installed, trained, and maintained add-on PBX server eXchange/EPICCenter call center.•Troubleshot VoIP, Internet, Phone Systems, Connectivity and Data Networks.•Installed and troubleshot wide variety of CTI applications for PBXs on PCs.•Installed, trained, maintained add-on PBX server CallRex call recording.•Processed return merchandise authorization with 3Com/Dash/Picazo/Telecor/Zultys/Plantronics/APC.•Repaired and maintained PCs – hardware replacement, upgrades, OS repair and virus removal.•Managed and test on-hand replacement inventory for PBXs and PCs.•Located and maintained training and reference materials for employees and customers.•Shipped and received customer purchases and warranty parts.

•Constructed, repaired, troubleshot, and assisted with design of 600 interactive multimedia public-access kiosks.•Coordinated timely service and installation to ensure customer satisfaction.•Managed all higher education accounts service and repair issues.•Component selection, installation, configuration, and compatibility troubleshot for kiosks and payment servers.•Hired, managed, and supported off-site technical staff for national customer base.•Installed and troubleshot NT4.0 server and workstation and Win2K and OS/2 Warp.•Repaired and maintaining 50 office PCs– 95/98, NT4.0, & Win2K OS.

•Designed and implemented quality assurance protocol and locator system for a public warehouse. •Ensured accurate shipping, receiving, and inventory reconciliation. •Assistant Manager, including all duties as normally performed by manager: shipping, receiving, scheduling, workload management, and supervision of 12-person staff. Manpower needs forecasting, necessary bookkeeping and reports as needed.