Chip Wallace Email & Phone Number

Portland, Oregon Metropolitan Area

Portland, Oregon Area

Portland, Oregon Area

CDK Global practices Agile-Scrum development where I guide the Sprint teams and other stakeholders through the product life cycle. As the Product Owner for the Credit and Compliance tools used by CDK dealers, I manage 3 inmarket products along with planning and development of our next generation platform.*Direct all project activities with 2 Agile development teams; 5 US developers and 4 off-shore*Lead appropriate Scrum ceremonies*Create and maintain Product Roadmap for quarterly Executive reviews*Increased Independent 3rd party audit results year over year with latest score of 96%*Introduced key feature in partnership with Mercedes-Benz Financial Services resulting in MBFS requiring our product for all dealers participating in lease financing program

Portland, Oregon Area

Lead a team that is charged with product line contribution for an array of web-based software applications that serve automobile dealers and lenders in the automotive finance industry. This extends from increasing the profitability of existing products to developing new products for the company. Build products from existing ideas, and help to develop new ideas based on industry experience and contact with customers and prospects. Effectively communicate with all areas of the company. Work with an engineering counterpart to define product release requirements. Work with marketing, communications to define the go-to-market strategy, helping them understand the product positioning, key benefits, and target customers.

Portland, Oregon Area

Managed call center staff of 10 employees responsible for first level support for all Chrome products and applications. Successfully increased customer satisfaction scores and overall department effectiveness thru cross departmental training and diversified pay programs for staff.

Portland, Oregon Area

Managed client requirements definitions, project cost estimates, project schedules, consulting staff, and delivery of customized software products. Lead a team of development engineers and quality assurance resources to deliver desktop automotive inventory application. Interacted directly with Product Management to provide input on product definition and planning. Focused on customer satisfaction, which greatly contributed to my success in the role of negotiator between parties, who often had very different goals.

Portland, Oregon Area

Managed a dynamic team of 15, implementing real-time online banking both in-house and in a service bureau environment. Handled day-to-day operations of the service bureau. Duties included revenue tracking, forecasting, and budgeting. Coordinated with other departments for staff training on new releases and assisted the Documentation Department by reviewing all internal and external documentation.