Chip Ward Email & Phone Number

United States

Steele, Al

Full P&L responsibility for all Distribution Center (DC) operations including transportation and supply chain. Hiring and developing staff to support company objectives and services. Managing the daily warehouse and distribution operations both domestic and international business. Staffing consisted of 4 Operations Supervisors, 2 Data Quality Specialists, 4 Administrative Assistants, 21 Material Handlers, 1 Maintenance Manager, 100 general labor dock associates.Managed 3PL relationships in both Alabama and California for all off-site product. Established and negotiated annual carrier rates for LTL and TL opportunities. Managed a Temporary Dock work force in both US Distribution Centers. Doubled International shipping capacity from 6 containers/week to 12/week improving operation efficiencies.Increased on-site trailer pools from LTL carriers from 3 to 9. This increased operational capacity and improved 3rd shift productivity.

Southlake, Tx

Vice President of OperationsDelivered 300% revenue growth, drove nationwide corporate expansion, and led continuous process improvements in business operations, sales, and client account management. Led a team of 29 direct and indirect reports with full P&L responsibility.• Increased revenue $10M+ over two years through strategic expansion and key client development in organizations such as GE, Best Buy, Home Depot, JB Hunt, Innovel, and Ferguson Enterprises.• Reduced costs 15% year-over-year, maintaining industry-leading 30% profit margins by leveraging data-driven metrics to improve pricing strategies, billing and accounting systems, and labor resource planning and optimization.• Delivered 250% growth, increasing number of locations from 6 to 23 over a two-year period.• Maximized employee engagement and productivity by implementing metrics to evaluate performance and providing targeted training and professional development opportunities for all team members. • Improved customer satisfaction by implementing innovative technology solutions to streamline manifest and routing systems.• Doubled contracted resources in all markets by developing and implementing strategic recruiting and selection processes.• Reduced risk and implemented best practices in background and drug testing for all field personnel and contracted resources.

Various Locations

Senior Operations Manager, Irving, TX (2005-2014)Promoted to lead operations for the largest and highest volume distribution facility in the Federal Express Ground Network, processing 45K inbound and 125K outbound packages daily. Managed 7 direct reports and provided cross-functional oversight of 480+ employees and 88 independent contractors with full responsibility of $12.5M annual P&L.• Increased revenue 18% by analyzing customer shipping patterns, identifying new revenue opportunities, and expanding overnight service routes to Little Rock, Amarillo, and Lubbock.• Improved productivity and reduced staffing and operational costs 11%+ year-over-year by implementing innovative data-driven approaches to track, monitor, and optimize workflow of core business processes and maximize labor resources.• Consistently met or exceeded division profit margin goals by 14% while concurrently exceeding service, dock, and safety goals.• Delivered process improvements as part of a highly-select audit team chosen to analyze and evaluate terminals throughout the Southern US division.• Partnered with sales team leaders to develop and improve competitive sales strategies highlighting improvements in route structures and logistics planning.• Developed 13 direct reports to the level of Senior Manager by providing coaching and tailored development plans. • Implemented organization-wide best practices and strategies as TQM Quality Coach and member of Cross OpCo Market Council Initiative and Collaboration Team.• Awards & Recognition:2006-2014 Top 25 Managers Nationwide2007 & 2011 Senior Manager of the Year Award, Southwest Region2008 Market Council Manager of the Year Award, Southwest Region2008 HR Excellence Manager of the Year Award, Southwest Region2008 Market Council FedEx OpCo Senior Manager of the Year 2009 Human Resources Manager of the Year Award2012 Contract Relations Senior Manager of the Year Award

Gulfport, Ms

Senior Operations Manager, Gulfport, MS (2004-2005)Streamlined operations, improved safety standards and delivered comprehensive performance enhancements for $1.1M Federal Express Ground distribution facility. Managed 3 direct reports, maintained strategic oversight of 15 employees and 14 contractors with P&L responsibility of $1.5M. • Achieved outbound revenue at 110%+ of budget and delivered 105% of outbound productivity goal through strategic analysis and reengineering of high volume delivery routes.• Increased division revenue 12% by analyzing customer shipping patterns, identifying new revenue opportunities, and expanding overnight service routes to meet customer demand.• Reduced expenses 20% by conducting detailed financial analysis of terminal results, evaluating KPIs and delivering continuous process improvements to optimize business process workflow and labor resources.

New Orleans, La

Senior Operations Manager, New Orleans, LA (2001-2004)Delivered financial, sales, and logistics excellence for $3M Federal Express Ground terminal. Managed 11 direct reports, with oversight of 65 employees and 54 contractors.• Increased revenue 20% and improved competitive position for the region by analyzing customer shipping patterns, identifying new revenue opportunities, and expanding overnight service lanes for high volume routes.• Reduced costs 15% by consistently evaluating KPIs and implementing process improvements to generate higher margins and optimize workflow.• Developed 3 direct reports to the level of Senior Manager, and provided team-wide mentorship, annual reviews, and professional development plans.

Hattiesburg And Meridian, Ms

Atlanta, Ga

Marietta, Ga

Norcross, Ga

Knoxville, Tn