Lead international cross-functional teams to complete assigned projects within time scope and budget for SaaS Applicant Tracking System • Managed a Client to Client project o New functionality allowing for client with multiple FEINs to use one payroll and hiring accounto Project increased client revenue for Applicant Tracking system by 100% in 3 yearso Delivered project under budget with same timeline and resources reduced to accommodate a higher priority effort• Managed Onboarding Essentials projecto Created a new system with a hard deadline to provide a simplified employee onboarding system as a value-added feature for all clientso Delivered project on time and under budget• Managed Security Upgrade projecto Enhanced security for Applicant Tracking System including multi-factor authentication and encryption• Managed E-Verify and I-9 replacement projecto Added E-Verify to all clients and replaced I-9 form collection addressing a compliance issueo Delivered project under budgeto Became a integral part of the largest E-Verify system in the country• Improved project management processes for three teams including checkpoints for when tasks are ready to work and completed• Improved project efficiency metrics including a reduction in software defects and performance metrics

Independent consultant working with local customers and businesses on a variety of IT projects.Worked with small businesses on a variety of implementation, installation and business issues. Develop documentation and training materials. Develop business and marketing plans to work within limited budget and resource constraints.• o Analyze and document business process to implement into workflow within auction software.o Install software.o Learn and train users on software.o Develop initial business plan including development on revenue streams and marketing plan.o Develop social media plan for interacting with current and future clienteleo Setup and configure Quickbooks.o Train users on workflow.o Develop initial framework for Quickbooks installation.o Develop recommendations for future installations and support.o Develop first stage of project prioritization framework including basic business case requirements.o Resolve cash flow and production issues by increasing incremental sales and developing sales goals.o Identify 2,000 potential sales leads.o Develop IT management plan including long term lifecycle planning for maintenance plans.o Troubleshoot computer hardware and software issues

• Courses of instruction include International Business, Organizational Behavior, Operations Management, Project Management, Information Management, Principles of Management and Small Business, Principles of Marketing, Integrated Marketing Communications, Retail Management, Strategic Management, Marketing Management, Public Relations and Advertising.• Develop and publish course curriculum and learning materials for delivery through learning management systems (LMS) including tests, agendas, schedules, goals and objectives.• Maintain records related to courses.• Teach and assist colleagues in development of course materials for LMS.• Teach students and colleagues on how to use LMS.• Lead students on course projects including Information Management and Project Management projects.

Adjunct professor teaching Accounting Software.

• Responsible for managing all aspects of planning, scope, scheduling, quality, implementation and transition of projects to support.• Analyze business needs of clients including process and data analysis. Propose solutions and recommendations to management. • Drive and perform requirements gathering and documentation for all assigned projects through use cases, user stories, design documents, context diagrams, entity relationship diagrams, process flow and modeling.• Responsible for delivering functional and technical requirements documents for projects.• Perform process mapping for current and future state of areas affected by project. • Lead and direct cross-functional teams to deliver assigned projects through waterfall and Agile methodologies.• Consult with senior executives on future IT strategy.• Responsible for tracking all financial issues related to project. • Responsible for Change and Risk Management.• Negotiate contracts including Requests for Proposal, Master Professional Service Agreements, Statements of Work, and Service Level Agreements.• Manage vendor relationships including contracts as well as performance.

Troubleshoot both problems and defects with hardware for 800 stores. Make configuration and business decisions based on customer requirements. Research new technologies and determine their place within the company. Leverage new technologies to reduce impact to the end user. Communicate business needs with several levels of management. Train business partners on new technologies. Work with management and team members to develop strategies and action plans to meet needs of business partners. Work with vendors to resolve problem issues. Write, update, and maintain documentation for products and support issues.

Responsible for the support and remote maintenance of 25,000 servers. • Oversaw an 18,000 server rollout to multiple locations• Supported 26,000 servers in multiple locations.• Define strategic direction regarding server hardware platform.• Research, evaluate, develop and implement server hardware technologies and administration tools.• Recommend purchase decisions to senior executives based on customer requirements.• Manage vendor relationships.