Chip White Email & Phone Number

Somerset, Nj, Us

Atlanta, Georgia, Us

Directed technology services for Dunkin Brands Corporation, $40M account, which included New Store, Managed Refresh Process and Break Fix activities.• Defined support and project rollout as well as steady state for 8K+ sites, thereby enabling Dunkin brands to maintain +98% of customer sites fully functional and open for business 365 days each year. • Led rollout of new hardware supporting new software solution, from pilot through steady state in collaboration with Cloud vendor, that reduced onsite installation time and store down time. • Achieved 10% cost reduction over standard freight, due to supporting staging and configuration of new image, logistics and delivery plan based upon dynamic and flexible schedule for just in time and advanced delivery.• Identified risk points for deployment and provided solutions creating onsite technician time savings.• Partnered with internal and customer’s IT deployment leadership addressing and remediating system issues for restaurants and delivering consistent software release.• Decreased technician mistakes and deviation from established processes, as result of assisting in development of strategy and streamlining processes for working with third party company.• Managed selected vendors in alignment with set Procurement requirements, resulting in 15% cost savings.• Partnered with customer vendors that provided unique portions of system solution, lowering revisits and out of scope cost.• Coordinated with Global Support in numerous countries, ensuring service-level agreements (SLAs) and Break Fix support requirements were met while minimizing and eliminating excessive onsite support cost.• Identified support to offshore service desk creating cost savings, due to developing specific support processes for critical issue remediation.

Alpharetta, Georgia, Us

Managed various service offerings including technology refresh, teller refresh, branch refresh, branch capture, remote deposit capture, desk side services and enterprise-wide mobile device delivery. Directed operations and structure required for new technology adoption along with ensuring legacy structures remained viable within customers’ organizations. Delivered key services projects to portfolio of financial institutions within continental United States.• Led key project for MUFG / Mitsubishi Union Bank migrating over 300+ U.S. based branches to mobile device and cash teller system.• Migrated hardware of Bank of the Ozarks acquired branches to new technology platforms supporting transition during merger and acquisition of numerous banks in Southeast.• Defined and directed solutions for multiple strategies and offerings within available services portfolio providing Sales team with new service offerings and aiding in sales quota achievements.• Engaged vendors, negotiated rates and managed all relationships for any services required on- site or remotely which increased service capability nationwide.• Developed cost savings supplier program that translated into 22% savings in hardware and product spend, leading to project teams leveraging skilled assets with reduced cost over traditional W2 employee strategy.• Managed secure data destruction along with disposal and recycling requirements, safeguarding customers’ compliance with internal requirements and Federal regulations for audit preparation

Kennesaw, Georgia, Us

Managed 7 major accounts within global OEM portfolio of $9M+ in yearly revenue with 5-year average growth of 20% in financial, health and entertainment industries. Oversaw 4 key service offerings including technology refresh, print solutions, desk side services and multi-vendor support. Led subcontract and vendor management of more than 12 different entities, such as Bank of America, Wells Fargo, Rockwell Collins, Weyerhaeuser, United Healthcare, Bayer, Abbott, Universal Music and Shell Oil.• Streamlined and orchestrated growth within 3K sites through effective dissemination and implementation of new operating systems and procedures.• Developed and implemented architecture for new service product offerings which included managing schedules, logistics and communication plans along with dissemination, resulting in streamlined and efficient process flow for internal and external team members.• Reduced total required staffing by 35% thereby improving bottom line margin by over 20%, due to migrating majority of onsite work to leveraged workforce model as contracts allowed. • Recognized training and mentoring of key staff as critical to program delivery, resulting in increased SLA performance and customer satisfaction scores.

Managed budget of $10M for organization while expanding business development. • Aggressively planned and executed tactical business solutions, resulting in boosting total revenue by $6M+ each year.• Orchestrated preferred supplier and vendor Status with Hewlett Packard, thus yielding increase in opportunities available.• Provided financial reporting for organization, including forecasts, budgets and profit and loss reporting (P&Ls), facilitating increased line of credit for operations and footprint expansion.• Stimulated bids and won new opportunities through analyzing and developing complex enterprise solutions and packages.• Analyzed sales trends for organization determining new revenue streams and developed new and current client relations which allowed gross business from $6 to $42M during tenure, within existing customer base as well as new vertically.• Delivered yearly savings of +15% over prior years through skillfully managing purchasing and logistics for nationwide delivery of products and IT service support. • Championed 30+ contract negotiations, enabling delivery of unique and diverse costs saving solutions to customers.

• Developed individual as well as group athletic and wellness programs• Maintained a corporate Sector and private client base• Executed life coaching for select clients • Maintained relationships with Altlanta physicians, hospitals and other experts in their related fields• Initiated private and corporate wellness events and programming• Developed national and local media campaigns for business exposure• National Speaker and Presenter